Deerfield Ace Hardware Inc — Local services in Deerfield Beach

To be totally honest, I hardly ever shop here because not only do I live slightly closer to both of the other two major players of the hardwa industry (Home Depot & Lowe's), but rather moreso it is due to the fact that nearly every time I've ever needed something that the three of them would likely carry, I've nearly always found that the other two also; carry (& have in stock) a much greater selection of products & items which are not only priced significantly lower (in most cases), but also, as another option, they both offer a much easier ordering & overall internet experience. Now, I didn't write this review to trash this Ace Hardware store location (which as you can see I still gave it four stars), but in actuality I'm writing this (specifically) to aid others & while Home Depot & Lowe's certainly have some big upsides & advantages, that certainly doesn't mean that this Ace Hardware is going to go down without a fight. For example, first & foremost, if you actually ever need personal tips, advice or instruction on or with any home repair or renovation job that you may be undertaking yourself, then I would much more recommend these guys. Now, I'm not saying that the employees of the other two places don't know what they're doing, but even when/if you can find someone who has the know-how to explain a job or a process, the truth of the matter is most of the time they are running around those other stores and way too busy. Ace Hardware, specifically in this location, not only always loads up their store u with employees, but much moreso employees with know-how that also care about customers & are glad to help. Personally, I don't think I've ever seen less than 8 to 10 employees in that store, and it's not that big. From the moment you walk in, every single employee you happen to pass or just even walk near will most likely ask if they can help you in any way. Furthermore, I specifically do use this place for special services, like getting keys made. Again, it is the personal service as well as the quality of care & workmanship that leads me here over the other two. Last but not least, I also like that when you accept that service or help, that it feels like you are getting genuinely honest & truly top-notch recommendations. Finally, one last thing I will mention, is that when the hurricanes hit (&/or the Covid crisis started or was in full force) this was one of the places that was making sure ALL their customers had enough supplies & were safe. Furthermore, they gladly handed out essentials to each person so they could get by, while yet (also) making sure that there would still be enough for the next person that needing something to have some. At several different parts throughout Covid, this is where I came to get my masks, paper towels, toilet paper, hand sanitizer & so on and I never left empty handed. Overall, I think what it comes down to is this place exemplifies one of the biggest differences between your local "Mom & Pop & a "big box" store, and yet I also think that this is also why there will always be a Main Street in every...

My 16 year old Weber finally bit the dust, I went to different retail stores which sold Weber Grills. I was pretty sure I was buying another Weber. Ace Hardware had a large selection of grills which included several different manufactures.

As I looked at all the grills they had, Bill came up and asked if I needed any help he could answer any of my questions. I commented on one of the higher end grills on display, I noted how nice it was, but it was way out of my price range. Bill guided me down the line to a more affordable model from Napoleon ( I never heard of it). He spent a substantial amount of time with me answering all of my questions.

Having my Weber for many years I had to use the product warranty several times; all the replacement parts I replaced, I had to do it myself. Bill stated that any grill I purchased from Ace Hardware that "they" would come to my house and make any warranty repairs included in the price of the grill. Who wants to make warranty repairs? Not me. Bill pointed out the highlights of the Napoleon warranty, which was better than Weber's. I told him I'd give it some thought and if I was to purchase a grill I would do it through them.

I went home and did my research, I found the Napoleon Brand got very high reviews. I decided to buy the Napoleon over the Weber.

I went back a few days later and purchased the Napoleon. They arranged a delivery date and called me as promised. Frank and his associate delivered the Napoleon Grill, connected my LP tank and gave me a thorough run down of the operation of my new grill. When they left I felt like I had a complete understanding how the grill worked.

I know its a grill, turn on the burner and cook away. The Napoleon had a sear station, a rotisserie unit and lighted knobs. Their explanation made my first cooking experience very simple. At no time through my buying experience did I ever feel rushed. These guys know their products well.

After I purchase the grill and walked around the Ace Hardware. They had everything you would need for a home improvement project. Their store was very impressive. They had a small engine repair section and also did rescreening. I will shop here again. Thank you and all your team members for a pleasant...

Extremely unprofessional service, although it was NOT the fault of any employee, the only reason I have given even 1 star is due to the assistance of the employee at the back service counter. Unprofessional and dismissive attitude from the general manager and the owner, (each store is owned privately I believe) that said they were not a machine shop when I asked to have a piece of pipe cut and fitted with an elbow that I was purchasing. Insisted it took 2 employees 10 to 20 minutes to help with this transaction and that he was in the business of retail. He also stated that it was a Saturday and they were too busy, all the while as 5 employees were standing within earshot, because one of them asked if he could go to lunch. I am a contractor that had a piece of equipment fail on a Saturday, I knew that it could be made at a local hardware store, boy did I pick the wrong one by going to this location. Ended up the employee did cut the pipe for a labor charge of $20.00 which is fine, because the general manager said it took his time away for doing other things.. What?? Like helping a customer??? Which he was. I am assuming employees are paid hourly at the store. He then berated the person helping me when the vice was used to crimp the end of the pipe, telling him he specifically was told I should not be helped making the pipe usable, that the store was too busy, all the while with employees looking on. Absolutely would not recommend this Ace...