Christy Sports Littleton — Attraction in Denver

My husband has had good experiences with Christy's in the past and sent me there to check out their sale as I was in need of new ski gear. I initially had a good experience with Kyle who helped me choose new skis and bindings. I planned to return to purchase boots. However, when I returned and began looking at the sale racks that are out in the open (and now knew my size from being measured by Kyle prior), an employee came up and as he pushed in beside me says "Excuse me," while literally stepping in front of me to access the rack. I quickly moved as I didn't want to be in the way if I was and quickly realized I wasn't in the way as there was plenty of space to access the rack but he didn't want me standing there. He said, "you know, you should really start by getting your foot measured and talking to someone who can help you." I replied that I had already had my foot measured by a store employee and wanted to look at the options there. I said, "Am I not allowed to look?" To which he replied, "you can look but I'm trying to get boots for MY customer." Well newsflash, I'm also a customer who already spent over $600 at this store and was about to buy boots. It was a busy time due to the sale and minutes later another employee was pushy in asking me about boots and getting me to "talk to someone who can help." I appreciate good and attentive quality service but please listen and let people browse if they want. Furthermore, if you don't want customers looking/accessing products (sale or otherwise) don't put them out or put up a sign! This felt similar to a car buying experience. I'm happy with the equipment I purchased but the negative experience was unnecessary and will impact my future shopping decisions...

Many years ago, I purchased a Casual Classics chaise lounge from Christy Sports and Patio Furniture. Recently, I noticed that one of the wheel tires was cracking and had deteriorated (I attributed this to weather). In trying to figure out how to repair or replace the tire or entire wheel, I called Casual Classics. The man I spoke with suggested that I call Christy Sports and see what they might recommend. So, I e mailed Christy Sports, and Jay Richey immediately responded asking for any chaise lounge information I might have and, if possible, include pictures of the lounge and the damaged tire. I was able to send pictures, but I had not kept the invoice or descriptive information related to this piece of furniture. (I think it was purchased around 2001 or so.) Upon receiving the pictures, Mr. Richey responded quickly. He thanked me and told me that he would contact the store's warehouse and see if a replacement could be found. Given the age of the chaise lounge, I didn't feel too optimistic that a replacement would be available. However, to my surprise, this morning a package was placed on my front porch and in it were two, new chaise lounge wheels that perfectly matched the finish on my chaise lounge. I was delighted! I immediately wrote to Mr. Richey because I did not know who sent the wheels, and I wanted to offer my thanks and find out whom I should pay since no bill had been included. He, once again, very graciously responded and told me that there was no charge for the wheels and that he was happy that he had been able to resolve my problem. Jay Richey's thoughtful attention to this matter, in a time of often disappointing customer service, is remarkable and very much appreciated! I highly recommend...

Incompetent and or lazy technician at this location incorrectly remounted a ski binding resulting in one of the bindings to fall off the ski when skiing. Fortunately my adult soon did not get injured. A technician at the Christy's in Steamboat where my son was skiing when this happened remounted the binding with a helicoil which he said should have been done in the first place. This was also the recommendation of the tech at the Christy's in Boulder. When informed of the poor work of the technician at this store, the manager Matt claimed they did nothing wrong despite the evidence of what the two other technicians told us. Poorly managed store. Please do not risk getting injured if you need ski maintenance, repair work or rentals.

Update 1/19/2020: I contacted the regional manager as the owner requested after posting this review. Dennis told me that Matt thought he could have handled the situation better but did not give specifics. There was no apology and Dennis actually defended the technician who incorrectly mounted the binding that pulled out even though his tech at the Steamboat Christy store told us it was not correctly mounted. Really disappointing and a waste of time talking to Dennis. After recently purchasing a new set of skis and bindings, I contacted Epic Mountain Sports and REI. Both places charge $50 for mounting. Christy sports charges $75 which is what I paid for the bad mounting. I should have compared...