International Hot Tub Company — Attraction in Denver

Our experience this past year with IHT was horrible. Our hot tub, a brand that IHT is the authorized service company for, sprung a couple leaks. The Service Tech only comes up to the mountains once per week, so the delay was annoying. He was great, very friendly and knowledgeable, but he didn't have what he needed, so it took several more weeks before he came back. the fix didn't take; by the time they got back, it was "too cold" to do anything. He offered to then drain and "winterize" the hot tub for over $200, which we declined; we simply kept filling it and using it. We observed that once the water level got to the leak level, it quit draining, so we just let it circulate warm water. However, that theory didn't work, the water chilled, and the heater split and quit working. We now realize come spring, it is likely to be leaking all over and we'll have to dispose of the hot tub. Most disturbing, since it was a management issue and not the work of the tech, I called THREE TIMES and left messages for the manager, then the OWNER to call me back. that was over a month ago, and never have I received a callback. I've run many public agencies over the last 45 years, and if ever I tolerated that kind of non responsiveness, I would have been fired. This company doesn't give a damn about its customers. My wife now doesn't even want to replace the hot tub out of fear that we'll never get good service again. One thing for sure, it won't be coming from this company if we...

Nothing but issues. We purchased our salt water hot tub Labor Day weekend. We were told they were getting trucks monthly during Covid because of the great relationship they had with the manufacturer. We purchased a tub that was to be delivered on the October truck. I called in October to learn it was actually the November truck. I called again in November to find I was pushed back to December. Keep in mind the salesman NEVER called us with any of these delays. I get a call mid December that the tub is arriving soon. It was delivered 2 days before Christmas. However we never really got a tutorial on the tub. The delivery guy explained the setup which turned out to be incorrect. We had nothing but issues getting all our levels correct. Every time we called we got different answers on how to fix our problems. It wasn’t until their service tech came out that we learned the true way to take care of the tub, and that all of the help we were given prior was incorrect. The cartridges don’t actually last as long as the sales staff says they do. Turns out several of the salt cartridges included were faulty. Still dealing with all these issues. Have finally purchased new cartridges from another company online in hopes of getting some that work. So frustrated with this whole thing. Not sure if it is the salt system and we should have gone chlorine or if it was all IHT. Hoping for a better tub experience...

We purchased a used hot tub from IHT a few months ago. IHT technicians where great with ensuring the used model we bought was in good condition. They allowed us to perform a wet test for 2 days and provided all test results performed prior to putting it on the sales floor. The tub we bought is great and very happy with our decision to buy used. The reason we are giving 2-star is because of the sales associate who sold us the tub. We asked all the detailed questions regarding hot tub maintenance. He said it was very low maintenance in cost and in time; all we have to do is silk balance,chlorine 1x week and activate depending on frequency of usage. To our surprise that is not the case in hot tub maintenance, silk balance keeps the water soft and silky on your skin, but if you do not check the water several times a week for PH, Alkalinity, Chlorine levels you will find yourself with unbalanced water which is harmful due to bacteria and can damage the hot tub. The cost and time is not outrageous, but one should be aware their is mid-high maintenance added weekly to your lifestyle. I would recommend IHT to buy a hot tub, however I would ensure that you do your due diligence and not listen the sales associates or the documents they give you on tub maintenance, and if you buy used make sure you wet test and do a ...