Renew Massage Studio, LLC — Attraction in Denver

I’ve visited renew about 3 time and I was going to make an appointment today for another but I don’t think I’ll be making another here.

The 1st was amazing she definitely focused on my joint and back she walked me through on how it was be soft warm up then a little harder on my back since I had so many knots my husband had actually sent me up with her for my birthday. She made Sure I was warm due to the fact I have arthritis. She was amazing 🤩 believe we tipped her about 30$

2nd I went I had scheduled myself since I enjoyed the first experience. I advise that I have arthritis and was diagnosed with lupus so my joint and back are my big focus and warmth. She didn’t turn on the heater I was about 10 min late due to locked doors outside the building, a random person leaving let me in......then she had told me once the time ends she would not add the 10mins since I was booked for only that hour which was a little rude but okay whatever. I booked the last hour of the day and maybe that was a bad choice she was quite rough I told her it a little pain full she continued the SAME pressure on my back I went home in more pain then coming in a little sore and tense, not worth my money. she did my massage like she hated her job which was a terrible vibe the whole massage,, wasn’t even a quarter to how my first experience was. Plain horrible I also left her only 5$ tip after because of the service

3 time was okay she was nice and it wasn’t as bad as the second time I ask if I could maybe set up another one with her but she did this very very part time I continue to look for her name on the list and didn’t see it so I have not booked another I don’t want someone that doesn’t like to do what she does just like any customer. I also did recommend 2 people and had. 20$ credit on my account 10$ each person but now that they recently moved and made a new or updated their website I no longer see that credit. So after 3 times and not having my credit on my account. I’m on a hunt for another massage place.

1st said it was good experience 2nd person said they were really rough and she mention to her that it hurt a lot and she was super sore she also pulled her back and the lady said she has to, so it can feel better later but over she went home and hurt more and for a couple days. Kinda sucked that’s she had a bad experience too but also because it was my gift to her.

Maybe it has change peeps and is better now at the new location. But my experience was that best as it was as...

I don't know where to start. Looking at the google reviews of the Renew massage studio, I thought this was a good place. But apparently, it was a really bad idea. I made an appointment with Opal at 19:30 on Friday, April 7th. When I went to the studio at 7:15 on Friday, a short-haired woman was standing at the reception. The woman just asked my name and rudely told me to sit and wait for the opal. It was my first time coming to this studio and this person was very unfriendly and rude. She preferred to play with her phone instead of talking two words to me. Later that girl's client came and she was very friendly toward her. Obviously, if it's your first time at this studio, they don't care about customer satisfaction. All they care about is their regular customers. Anyway, we started the session with Opal. First, the room was very small, she was always bumping into something and making noise. There wasn't enough room to move around. This was frustrating. Her massage was just okay, nothing special. She finished my 60-minute massage appointment in 50 minutes. She should have used my 60-minute massage appointment to the last minute. I paid for 60 minutes massage, not 50 minutes. If you don't have enough energy for the last session on Friday, then don't accept an appointment. Don't waste my time and money. I went to the front desk to complete my payment, I confirmed 3 times before I went that they accept HSA accounts. They couldn't figure out how to do that as their system was only about getting tips. Opal yelled at me saying she is not working for the credit card company. I went there just to get away from the stress but it was the wrong place choice. I talked to the people in my HSA account many times and they said there was no problem with the account and the problem was definitely in the massage studio. Anyway, the next morning I went to the studio again, but they still couldn't figure it and I made the payment from another account. It took 15 minutes for the girl at the front desk to print the receipt. It was a horrible experience from start to finish. It was just a waste of money and time. If you are their regular customer, go ahead. But if you are considering going to this studio for the first time, stay away. The people there are very rude...

Setting up an appointment was easy online. Had an issue finding reviews/information on the specific massage therapist. Would have loved to have more information before booking appointments as I feel like that would have helped.

Had a prenatal massage with Marissa, to which was a quite interesting experience. Nice enough personality wise, pressure of the massage would go from soft to hard simultaneously. She had me wedged on my back, but being almost 38 weeks pregnant made me quite nauseous. As I assumed I would only be there for a short time, I did not have a problem with it.

Being pregnant, especially in our third trimester, the uterus being pushed against our main artery will make us very sick, very fast. This being my second massage ever, and under the impression that a massage therapist should be specialized in prenatal massages, knowing that will make us sick (or maybe my assumption is wrong, but she did tell me that she has a little one herself, should have known.)

She also stayed quite far away from my lower back, or back in general. Did not touch my hips at all, where I had indicated on my intake paperwork those were areas I wanted to focus on. I was quite disappointed with the experience.

The part that I think really upset me was at the end, the payment. When I had left the room, she was in the main space on the computer not looking at me. She informed me that it would be $86 dollars, to which I handed her a $100 bill. She barely looked up at me, did not offer any change. To which she said after a minute of awkward silence, "is the rest a tip." as someone who works in a tipped industry (Serving and Bartending) I completely understand the culture of tipping, but do not think that was an appropriate way to go about...