This hotel is fine, but nothing great. Not quite a full 4 stars.

Our room and the main areas all looked nice and updated and felt clean. The location was very walkable. However, a few fairly significant complaints:

• We were on a 2-night family holiday and wanted to make it feel special for the kids, but out of all the possible rooms in the huge building, we were put on the 16th floor looking right out at a WALL rather than any view in any direction.
• The swimming pool is filthy. The tiles are stained brown right above the water line. The water also looked a bit green to me, but that could be the lighting. The pool area itself looks nice in theory.
• The hallway leading to the gym and the pool had a sweaty, musty, stuffy smell. Not nice.
• Our room also had a smell that kept me up at night. Hard to put my finger on exactly what the smell was, but it certainly didn't feel fresh/circulated. We tried leaving the fan on all day and night but that made it too blowy to sleep. And we tried opening the windows, but they don't have screens, so we didn't want to leave them ajar.
• We were provided vouchers for breakfast but there was nothing that our Celiac daughter could safely eat, so we didn't get to use them. They told me (with very little confidence) that they potatoes were gluten free, and that maybe they might have bread. I asked them if they could make her an egg and they said yes, but when I asked if they could keep it from cross contamination, the door staff didn't look confident about that either. I enquired which gluten-free cereals they have, and they said Cheerios and Honey Nut Cheerios, which I know are considered gluten-free in the US, but the Canadian Celiac Association advises Celiacs not to eat these.
• The main floor lobby was lacking in friendly, approachable staff. Up on the second floor, there were better staff at the registration desk. But our first impression upon arriving was that we weren't feeling very welcomed.
• Our first point of contact was the valet parking company who were a little pushy; I was in the midst of rolling down my window to talk to the girl and she pulled my door open where I had my purse and loose items and I was not thrilled that she did that.
• The self-parking situation is not too bad; the designated floors are quite high up, so it takes a while to get there, but at least ins & outs are allowed. It's a bit slow getting the tickets validated, but not a terrible situation. The hotel doors closest to the parking garage were blocked off the whole time we were there, so we had to walk all the way around to the front entrance of the hotel which was further than necessary.

Overall, not a terrible stay by any means. The beds were comfortable and the room looked clean and updated (just didn't smell great).