Five Below — Attraction in Douglasville

I placed an order for pick up and showed up at the store because I need few more things. I asked an employee inside the store (as NO ONE was at the front) about a pick up order he said it was his first day but went to ask and said my order was up front I finished shopping and went to checkout asked about a pick up order and CHERISE OR SHERICE was super rude and unpleasant first she said oh you just placed it its not ready I said I did not just place it she said well 57min ago. I said when will it be ready so I can come back she said I will go grab it came back and said we dont have it and kept walking away… rude unprofessional and unpleasant. I asked for my refund she said it will refund me automatically as she barely was facing me. I come here all the time never had a bad experience typically the employees are just doing their own thing and dont like to be bothered but this time I had no choice but to ask. Yall need to do better with people coming to shop with their own money a simple hi how are you or sorry we do not have it but you will be refunded wouldve been more than enough. I was simply disgusted by cherise horrible...

Went in today. And not only today, the last few times i have went i literally can’t even shop. It’s boxes stacked literally everywhere! And every aisle i went down i couldn’t even look without almost stepping on an employee or bumping into a bunch of stacked boxes. Not all but most of the staff are rude and you can tell they don’t want to be there. I swear this afternoon a man was on the phone having an inappropriate conversation that shouldn’t be had in front of anyone let alone a customer. I get it it’s 2025 we’re all on our phones including me. But it was very messy and gossipy whoever he was talking to. I felt uncomfortable even hearing it. Trying to do a full stock of the store at 1pm is ridiculous. Now i will say this tho. They are always stocked up. Maybe this can be a task for idk the last hour or so of business the night before so it’s not so overwhelming on customers. Overall don’t expect a stellar customer service experience here. Get what...

Went to Five Below September 29, 2023. Took my little sister because on their website showed a Sanrio blanket that she wanted. This is the second time me and my little have gone there that they say they don’t have this merchandise but clearly online it shows it is in stock at the Douglasville location including that you can pay for the product online and pick it up at that store. What really pissed me off is that they did not go check the back. If I worked there I would go to see if we had that product because that is the person I am. One lady in particular would not even help her fellow coworker stock some other products and she said “she wasn’t going to do that,” and preceded to be on her phone. I believe Five Below needs to know how some of their employees are being lazy and not doing their job. Instead they are just on their phone and not wanting to work. Well guess what if you do not want to do your job, then maybe you shouldn’t work...