Stanton Optical — Attraction in Douglasville

I am writing to express my severe dissatisfaction with the service I received at the Stanton Optical location in Douglasville, Georgia. My recent experience was marked by significant incompetence, unprofessionalism, and a general lack of effective management. On my visit, I endured a two-hour wait, a substantial portion of which was due to the store manager, Corey, taking an excessive 45 minutes to process payments for just two customers. This delay extended my visit past the store's closing time.

Furthermore, I was unable to use a 20% promotional discount that I had received through the company's referral program. The terms of this promotion were not properly understood or honored by the manager, who incorrectly claimed it was only applicable to "certain products" — a condition not outlined in the promotional terms. This was particularly concerning as my wife had successfully used the same promotion for an identical service just a few months prior. This misleading behavior and the manager's apparent lack of familiarity with company policies are unacceptable.

Following this experience, I attempted to contact your corporate office but was connected to what appeared to be an overseas call center. The representative I spoke with was unhelpful and seemed uninformed about company procedures, making it impossible to address my concerns effectively.

Given these issues, I must conclude that my experience with Stanton Optical was far below the standards of a professional and competent vision center. I trust you will take this matter seriously and investigate the operational failures at the Douglasville location as well as the inadequacy of your corporate communication channels.

Stay Away from this Place. They are definitely the worst in the market. I will never go back nor will any of my family or friends .

UPDATE: 8/18/2025 I am writing to follow up on a recent call I received today, August 18, 2025, from a gentleman claiming to be a Stanton representative. He stated he was calling to address my recent review and rectify the situation.

I explained the issue again, and he proceeded to tell me that my wife had never purchased an eye exam from Stanton. I found this particularly frustrating, as her profile is in your system and she was the first person in our family to purchase an exam from you. Since then, two of my sons have also become customers. The representative had the audacity to promise me that my wife had never purchased an exam, even though I was literally looking at her prescription while we spoke.

In addition to this frustrating experience, I would also like to express my concern about the quality of the eye exam itself. I was surprised to learn that an optometrist is not on-site and the exam is conducted by a doctor via Zoom. While I did receive a trial pair of contacts, my vision is still poor.

I am extremely disappointed with the service and the overall experience. I hope you will take my feedback seriously as I believe it is important for the safety and satisfaction of your customers.

ALL POTENTIAL Customers, Do Yourself A Favor And Stay Away from STANTON VISION...

If you need an eye exam, do yourself a favor and steer clear of this place!

It had been ages (middle school) since I visited an eye doctor, so I thought, 'What could go wrong?' Spoiler alert: a lot!

I walked in, greeted by a friendly tech who whisked me off to test my eyes with a series of machines. After what felt like an eternity of blinking and peering, she dropped the bomb: 'It might take an hour or two for the optician to see you bc they’re at lunch.' I thought, 'Great!… why didn’t you say this beforehand?’

After what seemed like forever of waiting, I was called back—only to discover my optician was a face on a TV screen. Surprise! I hadn’t signed up for a Zoom call. With this being my first time having an eye exam I went along with it, embracing my new relationship with the Virtual Doctor.

After the exam, Corey, one of the staff, informed me I had a pretty EXTENSIVE astigmatism. Extensive? I didn’t know my eyes had a fancy resume! Fast forward a few hours, and I called back to ask about my pupillary distance (PD). Their response? 'We can’t give you that information.' I was baffled. 'Uh, why not? I just got my exam here!' At this point, I had to hang up and consult Dr. Google.

Fast forward to the moment I received my glasses after a week of anticipation. I put them on, excited to see the world clearly, only to find… I couldn’t see a thing!

Annoyed, I dove deep into Stanton Optical's reviews and stumbled upon a treasure trove of people sharing my pain—bad prescriptions galore! The next day, I called Curtis, who offered me another exam. I politely declined, as I didn’t want to meet with a virtual doctor AGAIN and asked for a refund, but apparently, that wasn’t in the cards. It felt like I was stuck in a never-ending game of 'Let’s Make a Deal.'

So, I made a swift escape and scheduled an eye exam for a second opinion at Miraflores Eyecare inside SAMS. The verdict? A SMALL astigmatism! Turns out, I only needed glasses for staring at screens and driving at night. The eye care pro even held my prescription up to my eyes, giving me a glimpse of clarity. 10/10, she’s a rock star!

How does a stigmatism go from EXTENSIVE to minor in a week????

I disputed the charge from Stanton and my claim was denied. But, thanks to MiraFlores Eyecare I now enjoy my new, accurate prescription. So if you're looking for vision care, do yourself a favor—look elsewhere!

I would not recommend Stanton to anybody for anything!!! If I could give 0 stars I would.

And I find it funny that instead of responding to negative google reviews with solutions for that particular customers issue(s). Stanton is only taking the critiques to improve the experience for future customers. As a company your goal SHOULD be to retain customers (especially those with bad experiences) while also ensuring your team/company handles the situation better next time… you can take that back...

Don't waste your time and money here. Today marks the 1 month mark since I visited Stanton Optical and I still do not have my glasses... I originally ordered my glasses on 2/19/2024 and picked up my glasses on 3/4/2024. At the time I thought two weeks was long but accepted the wait time. Unfortunately, my glasses prescription was wrong. This has never happened to me before but I figured mistakes happen. I tried to live with them for a week but the constant headaches was just something I couldn't accept. I returned on 3/9/2024 to replace my glasses with the correct prescription. I was again quoted two weeks for my glasses to arrive. I asked the store attendant if there was anything that could be done to speed up the process given that this was a replacement order. I was told they would "try" to get them to me sooner. After checking the website a week later, I noticed that it said, "Your order is complete and ready for pickup on 03/15/2024." I was pleased, it looked like they had expedited the order. So I go to the store only to be told that my glasses weren't there. Now we are at 3/19/2024 when I'm writing this review and the website still says that the glasses are ready for pickup on 3/15/2024. This morning, instead of going to the store, I called the 877 number and was told they are still on the way and should arrive 3/22/2024. No good answer as to why the website says it's ready for pickup. Ultimately I'm sitting here a month later, I don't have my glasses, customer service says my order numbers are wrong and don't understand what their website even says or why. After paying over $400 for two pairs of glasses I would expect much better. I will not be...