Crunch Fitness - Perimeter — Attraction in Dunwoody

I had a very negative experience with Crunch Fitness in Atlanta.

Last week, I registered for a membership at the Tucker location. During registration, the staff walked me through a board with three membership tiers and their annual costs. I chose the top tier, which showed about $120, and was told I could cancel anytime. I was also told that I would only pay $0.05 for the first five days. Excited to get started, specially since I am diabetic and needed to work on reducing belly at, I signed up. My fiancée, who is an active Crunch member, had recommended the gym to me.

Along with the membership, I also paid $10 for a “Kickoff” session with a personal trainer, which I never used or attended the session.

However, three days later, I landed a new job that takes up most of my time. Naturally, I decided to cancel, assuming it would be simple since I had been assured I could cancel anytime. When I called, the representative told me cancellations had to be made in person. Unable to send someone else, I went myself to the Olde Perimeter Way location in Atlanta.

There, I spoke with a man named Chris, who said he was the manager. I even brought back the Crunch t-shirt I had been given at registration (never worn). I explained that I wanted to cancel due to my new job. Chris then informed me that I was locked into a three-month contract and could not cancel—something I was never told during registration. When I pointed this out, he admitted I had not been informed correctly but said it was still “company policy.”

Wanting to part ways respectfully (as I had hoped to return once settled in my new job), I asked how much it would cost to cancel early. He first mentioned $32 per month, then returned from his computer claiming I owed $156. For a membership I never once used—not even for a single workout—that felt less like customer service and more like coercion.

I was willing to pay around $100 just to have a clean break, even though I had been misled. But the way this was handled—lack of transparency, misleading information during signup, and the threat of collections—was deeply unfair.

To me, it is not about the money. It is about principle. As customers, we rely on staff to be honest and transparent. Instead, I was misinformed, pressured, and left with the sense that Crunch Fitness uses predatory and petty tactics to trap members.

I returned the shirt, told the manager he could send it to collections if that’s how they choose to operate, and walked away. I look forward to my day in court if that’s what...

I have been a member of crunch for many years, and have always loved the concept of this gym. I have had an unimaginable 6 months including purchasing my first home, then immediately dealing with catastrophic water damage to the point where my baby and I were forced to pack for 6 months of living within 8 hours and immediately moved out. Since then my house has been gutted and my baby and I have had to bounce from from family to hotels, and just recently finally got a new place to call home while our house is being rebuilt. During this unfortunate period I was being charged $74 every 2 weeks for recurring personal training that I don’t even recall signing up for, and over 6 months never received a call from Crunch to actually use as I hadn’t been in the gym once since our tragedy which was MONTHS AGO. Once I noticed the odd charge and that I’ve been receiving these charges since August totaling over $800, I explained my situation to the PT manager of this location and asked that they please reverse these charges considering my situation & the fact that I have not used the sessions. I was informed it was not possible to reverse, but it could be cancelled going forward. On the cancellation form there was a section to request reimbursement….. I asked about it & this manager advised it has to go to the district manager & it WILL be declined. I requested to submit the request anyway… the manager informed he will get back to me with a decision. Weeks passed and I never heard anything. I also received another $74 charge after!! when reaching out to the manager, he stated it was Because I was within 10 days of the next charge (you charged me every 14 days so that leaves a 4 day window ti cancel & not get charged again??) he also stated the request was declined. I asked is there a reason I was never contacted, and he did not respond. I have requested the information to corporate or the main person in charge of this branch several times to discuss this issue, and have been told they do not have it.

There is absolutely no compassion, empathy, or respect for members shown in this situation, and it has forever put a sour taste in my mouth for the crunch brand. As someone who works in a leadership position for a largely known corporation across the world, I suggest providing leadership training to your associates BEFORE making them managers so they do not ruin your...

I love the Crunch brand and have been a member for several years, however a recent experience at this gym will cause me to move to another gym. I have had an unbelievable 6 months which consisted of purchasing my first home & it immediately flooding. My baby and I have been displaced for the last 3 months, and just got a temporary place to call home weeks ago. During this time, I was being charged $74 every two weeks by this gym and had no idea. Once finding $800+ for personal training charges last month, I have been begging for these charges to be reversed due to my extreme circumstances and considering I hadn’t even been in the gym in months. The PT manager, Justin, has been very dismissive and rude about this whole situation. He advised there is no way to be reimbursed, however provided me a form to stop future charges that had a clear section to request reimbursement. I pushed to request reimbursement and was told I needed approval from the district manager, & he’d let me know what they said. I never heard anything after weeks. When I checked back in I was told “it was denied” with no explanation nor excuse for why I was not contacted. I was also charged another $74 after requesting cancellation of the PT charges. I’ve asked for the contact information for another manager or corporate office several times and have been told there is not one.

Not once did this person show any empathy or compassion, just seemed annoyed and had an attitude. This person also LIED and stated they reached out to me regarding the PT sessions I was signed up for to try to get me in the gym to use them, however I was NEVER, NOT ONCE contacted about these sessions, and had no idea I was even signed up. I even have a paper trail of our communication which shows the last contact in August 2021.

I would think any brand this big could see this circumstance and understand the need of their longtime customer, & not being able to do so would describe all the recent 1 star ratings all related to the service being provided in the Perimeter branch. As a leader for a large organization known worldwide, I would highly suggest the people appointed into leadership positions receive training before they run your business...