Hampton Inn & Suites by Hilton Atlanta Perimeter Dunwoody — Hotel in Dunwoody

Quick Summary: The rooms are nice, but the service during this stay was beyond terrible. If I had another hotel available to stay, I would have cancelled both reservations made at this hotel for this weekend. Pros: -Hotel property is kept clean and is aesthetically pleasing. -The breakfast area is clean and organize; omelets, biscuits with grace, sausage etc. -My room was clean and spacious (double queen). My friends (2nd) room clean. Refer to end of review for details on 1st room. -Location was convenient. Eaters within walking distance.

Cons: SERVICE!!!!!!

I cannot say enough how important customer service is in all of my reviews. As a diamond member, I have stayed at Hilton brands several times just this year and this was by far the worst service I have received. I have to pin point one individual, but even after I asked for his name he continue to display a rudeness that is just not appropriate for the position he has at this hotel. My first interaction with Devonte (front desk) was over the phone several days before my stay. I need to add a night to one of the two reservations I had at this hotel. He was very dismissive and place me on hold to assist an customer face to face (which I don’t have a problem with, but I did have a problem with how short he was when answer my questions and not very customer friendly. I chopped it up to he was busy and having a bad day…no worries. My 2nd interaction was the same over the phone and met with the same attitude. My other party did not check in the Friday night I add, it was too late to cancel, and the Saturday was canceled so to a no show….all of which I get. He assisted with booking another room for Saturday. Once both myself and my other party arrived to hotel. We waited over 10 minutes to check in. There were two ppl in front of us one being checked in and the other waiting. There were two front desk staff (one of them being Davonte). I recognize his voice from our two prior conversations via phone. He asked the lady in front of us if she was checking in then said he (point at the guy checking in the other person ) Will be with you shortly. Then he walked to the back for several minutes. My friend and I waited several more minutes before Davonte returned and asked to help us. I gave him my name. No smile or any interaction was made until he asked me for my DL. He began talking with the other man working at the front desk and another woman (housekeeper) that walked up…mind you…he barely acknowledged my friend and I. I even had to ask him if we were done, because he did not say thank you or your room is ready or your room is in that direction… I had to look at the key card to See what room I was stay in…sad. I was livid at this point and just want to get my one night over with. While my room was great, my other party entered a room that had not been cleaned. The sheets and pillow cases were removed from bed and the bathroom had not been cleaned. She called downstairs and she was moved to an room. We all went to the braves game that night and when we returned, they were not able to get into their room (2nd) due to the keycard not working. The person working the front say that the staff from earlier did not switch them from 302 to 322. This was at midnight!!!!! All we wanted to do was go to bed, but had to deal with this unacceptable hiccup. I get that happens but based off what I had gone through earlier….carelessness was a high fact in allllll of this.

I usually don’t recommend things of this natural and hate to see someone lose their job. BUT….I’m a nurse and if I fail at my job I would lose my license. If customer service is a big part of your job and ensuring the customer has at the very least a decent stay, then you should strive for that. I did not get that from Davonte. I felt like a huge inconvenience to him and the respect was not there in any way he spoke to me or the other customer he allowed to wait to check in.

I will not be staying...

I recently had a disappointing experience at the Hampton Inn and Suites, located at 175 Peabody Pl, Memphis, TN 38103. From the moment I arrived, the service was lacking. Laura at the front desk seemed disengaged and unhelpful, barely making eye contact during check-in. Her disheveled appearance suggested she had just rolled out of bed.

The room was a letdown as well. While the online photos promised a spacious and inviting atmosphere, we found ourselves in an outdated, worn space with a persistent musty odor reminiscent of a skunk. The bed was uncomfortable, and the pillows were flat and lumpy, providing little support.

And then there were the bugs! (Refer to the pictures and videos.) Cleanliness was another significant issue; it was clear that housekeeping was not a priority.

Noise levels were unbearable. I could hear every door slamming in the hallway and conversations from neighboring rooms. To make matters worse, a live band was playing right behind the hotel on Beale St, making it impossible to get a good night's sleep. Although earplugs were provided, they felt like a poor consolation. (See the video and pictures.)

One day during my stay, they turned off the water completely, leaving me without a shower after a long day of work. To add to the frustration, on the day I was checking out, the hotel elevator broke down. I had to climb up and down seven flights of stairs with my luggage!

Additionally, the elevator in the parking garage was out of service, and when another guest brought this to the hotel’s attention, Laura informed them that they were not responsible for the garage or its operations. So, the broken elevator was simply not their concern. She literally said that, WOW!

The amenities were disappointing as well. The Wi-Fi was unreliable, and the outdated TV had only a few channels, reminiscent of the 1980s, with no streaming options like Netflix, Disney, or Prime.

Breakfast was equally underwhelming, featuring watered-down oatmeal, stale pastries, hard-boiled eggs that required peeling, overcooked sausage, and warm coffee—probably from the day before. Maybe it sounds unreal, but I can’t make this stuff up. The staff was shouting at each other, sometimes using profanity, which made the dining area feel chaotic—especially with children around! The black female lady was the worse. Am black also just to keep the comments of racism down.

Overall, my stay at this Hampton was far from pleasant. I wouldn’t recommend this hotel to anyone seeking a comfortable and enjoyable experience—there are certainly better options available.

While the Hampton has a reputation in some areas, it ultimately comes down to the quality of employees you hire. A lack of education, professionalism, and poor customer service are unacceptable if you want to run a successful hotel. It all reflects back on management.

On another note and a Positive note. Who is Aramis, he is amazing. He knows the value of customer service and professionalism. WOW! He should be a manager or a trainer. Good Job! Don’t change and continue...

From the time we checked in we did not have a good experience. We checked in late in the evening after traveling for several hours from NC. When we checked the attendant did not seem to be able to locate our reservations. We had booked two reservations for the Thanksgiving holiday. The reason for the two reservations was because we initially had planned to check in on Thursday 11/25 - Sunday 11/28. However we decided we needed to update the reservation to check in on Wednesday. When we spoke with the booking agent she said in order to keep the same rate we would need to prepay for the additional Wednesday but that notes were added to the reservation so that we could stay in the same room. The attendant on duty that night said he couldn't do that and we would have to checkout and then check into another room. He seemed very confused about the process. It was such a frustrating experience and we spent over 40 minutes just trying to get checked in. He seemed irritated when I indicated we'd never had this experience at Hilton hotels or Hilton family hotels and as a gold member I certainly did not feel treated as such. In fact, he further insulted me and my wife by stating that the "white lady" behind us was helpful in "translating" what we were asking as if to say we were not clear. We are intelligent, educated (advanced degrees :)) speak English fluently and English is our native language so not sure why such an insulting comment. When we finally got the room situation situated (or so we thought), the next day the maid asked us when we were checking out and we told her we were not scheduled to check out until Sunday 11/28. She said the paperwork noted that our checkout was scheduled for Thursday 11/25. This was just was very frustrating so again we had to go down to the front desk to confirm we could stay in the same room per our original reservation. The next issue we encountered is during our entire stay in the hotel from Wed 11/24 - Sunday 11/28 we never received any maid service cleaning in the room for over 3 days . The room was never cleaned the entire time and no clean towels were ever provided. We had to request towels. Additionally, the attendant on staff that night and subsequent days made it a point not to say hello or even apologize for his behavior. We also had faulty tv cable service. I watch Lifetime and the channel was intermittently working so wasn't able to watch certain tv shows or movies. We were not rude or unkind and have been long time Hilton Honors members as well as Hilton Timeshare vacation owners. It's very unfortunate we weren't valued or treated with respect. I personally think Hilton should do a better job at training the staff to avoid these type of customer experiences. We spent a lot of money for 4 days in your Hilton Hotel and feel like we didn't have the best...