JCPenney — Attraction in Edinburg

I had placed several big orders on line to take advantage of the VIB Rouge promotion that Sephora offers every year, Three items didn’t work for me so I decided to return them to my local Jcpenney store, because i had used my Jcpenney card to purchase the items, I got there an someone by the name of Aubrey helped me she was bothered that i had returns and basically interrogated me why i was returning, then someone by the name of Analisa I think that was her name a women with long fake blonde hair, she was worst!!! Basically she said i needed to come back because they couldn’t help me, because they needed to call sephora and that would take at least 30 minutes, then i demanded to speak to a supervisor, then supervisor comes over after i waited about 20 minutes her name was Marisa, wow now I understand why those employees have a crappy attitude, way to go sephora that’s how you treat your VIB Rouge customers. Will call store to file a formal complaint, corporate office and...

Not a good experience all i need was exchange and i didn't have recipet but had the jc pennys card on which it was purchased and bra did not have a tag i don't understand was why couldn't locate with the card purchased about 2 weeks ago and the manager Aurora would not approve the exchange to Lesley, didn't want money back .The manager did not even come talk to us on the floor she just called the associate to let her know,. I have been in retail for 44 years n the number thing is take care of the customer I would think with all this going on right now that you would want to take care of the customer and not loose that customer. You would to bring in customers and all this for under 10.00 and took more then 10.00 that day. Thank u Herminia E. Ramirez card holder sister Estella Casarez is the one who spoke to Lesley my sister was there cause we used her new Jc...

Went to this store to pick up an order I made online and decided to browse for clothing before going to the counter. I found a few things and figured I could pay as I picked up my order. I was told that though I stood in line to pick up my order, I would need to go stand in yet another line to pay for the stuff I found while browsing because of "policy." The manager who assisted me named Aurora and the male associate were completely unhelpful and kept stating it was the policy. This policy is nonsense and discourages customers from browsing and spending more money while at the store to pick up an order. I didn't bother waiting in another line to purchase the stuff I found while browsing. I've paid at the pick up counter before with no issue up until now. It's a shame because I liked shopping here but I doubt I'll be coming back...