Seatingmind — Attraction in Elizabeth

Total scam artists. Ordered a Knoll Regeneration which was supposed to be in new condition. I also opted for upgraded (rollerblade) type wheels since it would be in an office with wood floors. When I received the chair, not only were the wheels not upgraded, but there were several areas of damage. I documented the issues very well with pictures. After about a week of not hearing back, I gave them a call and left a message (only option). I allowed them some extra time to respond and make it right due to the pandemic. After nearly 2 months, they continue to ignore my request for a return authorization and full refund. The few times someone responded was via email and they kept asking me for pictures. I told them multiple times that I’ve sent them the pictures and details of the damage. I never heard back and now they won’t even reply to my emails. AVOID this vendor. A dispute has been filed with my bank and this chair is going to the dumpster once I get reimbursed. Worst “business” I’ve dealt with in a long time.

UPDATE A seatingmind rep was quick to reply after seeing the review I left on TrustPilot rather than replying to ANY of the numerous emails I sent or the phone messages I left. I also received an email from a rep with an offer to keep the chair "as is" and they would issue a refund of $150 for "consideration." This is absurd. The chair arrived with visible stains (almost like a white, faded sweat ring on the seat cushion), rusted (yes, rusted) parts on the underside, broken adjustment levers that render the chair inoperable, several scratches, and what looked to be dog or maybe cat hair on the fabric. Also, they didn't upgrade the wheels, as I foolishly opted for as an additional option. The total was approximately $450, so essentially their offer of "consideration" to meet their goal of satisfying the customer was to sell a broken, dirty, and visibly worn chair with inoperable features for $300. I firmly rejected their offer and told them I want a full refund. At this point, if they want the chair back, they need to coordinate shipping/pick-up. I will gladly leave it on the curb for collection. My bank received an update with copies of all correspondence and my transaction dispute is pending. It's absolutely pitiful that they keep replying with excuses related to the pandemic. Do you think you're the only ones affected by this? Newsflash...every single customer you have right now is affected by the pandemic. You took our money, gave us a terrible product, and now give us the run around when we ask for a return.

This company had bad ratings for similar, unethical business practices prior to the pandemic, so don’t fall for their excuses.

Potential customers--do not waste your time, money, or energy with this vendor. Find...

Worst customer service experience ever! Order was placed on 4-27 and not received until 5-13. No tracking info was ever provided, the chair just showed up damaged upon delivery. The chair arrived outside of the box because the box was so badly handled during shipment. When I alerted them of the damage the same day and my desire for an entire new chair they refused to contact Fedex to arrange a pickup. They told me to file a claim with Fedex and to arrange for a new box to ship it back in. Why do I have to spend time on the phone with their selected carrier to remedy their failed service? I went back and forth with them for about a week. They never offered a discount or tried to do anything to help. This was the first time I have ever filed a complaint with the Better Business Bureau, because my experience was just that bad. They do not pick up when you call so you just have to wait for them to respond to your email. I asked numerous times for a call back so I could talk the situation through with someone and they never even had the decency to call me. They wouldn’t even offer expedited shipment on the damaged arm pads. Seating Mind does not care about their customers!!! They will not lift a finger or do anything to accommodate. Not worth the price or hassle for a refurbished chair.

Update as of July 3rd- I filed a dispute with my credit card company after the service I was provided. The right arm is still defective on the chair I received. Seating mind actually emailed and told me this word for word, "In order to ship the right arm we need you to cancel the dispute." I have never in my life received such a rude and unprofessional email in my life from a company I ordered from. The dispute has since been settled and they received their money.

I have never been contacted by the company nor have I received a replacement part for the defective right arm. They never tried to accommodate me or offer any discount or refund of any kind. I am left with a defective chair that I paid full price for. Whoever responds to these emails from the company please save your response. They are just words and not backed by any action. This is by far the worst company I have ever ordered from!!! Don't let the low prices persuade you into ordering from them. The quality of the products is sub par and the customer service is non existent. They only care about getting your money and once they do they don't care about your experience or the quality of their products. They treat you as if your bothering them when they finally get around to responding to your email. They do not answer the phones and they are a SCAM!!! Companies like these should be avoided...

I purchased a Herman Miller Aeron Chair from Seatingmind.com. The chair was advertised refurbished for $449.00 for the Size B. Based on the Herman Miller Sizing chart, it was recommended for me to have size C. The size C was an upcharge of $59.00 which was paid. The chair took 30 days from the date of order to the date of delivery. Upon delivery the box was opened for me to find a Size B chair that was shipped. I immediately called the 800 number on the website, the number states to get faster service to send an email to the customer support email address. I left a VM stating my order number and that I paid for the size C chair but was shipped a Size B chair. After the fourth email to the company someone responded and asked me if I checked the chair to verify the size. When I replied and stated that yes, I can see the large letter B on the chair, the response was well if you’re willing to keep the chair it can be discounted. My response was based on my height and weight I need the size C chair that was ordered and paid for. The Customer Service rep stopped responding. I then had to send another four email communications plus 2 VM before someone else decided to respond. This time the Customer Service rep was polite and apologized for the sending me the wrong item. She also offered to discount the wrong chair and I mentioned to her the same as I did before based on my size the Size B would not work. She then provided a shipping return label and stated, they don’t have Size C in stock and don’t believe they will be getting any back in. She told that she will process my refund and I can check back with them to see if they get any size C chairs back in stock at some point. My frustration with the company was heightened after my refund was shorted 20%. I immediately sent an email stating, unclear why my refund would be shorted 20% when the company did not ship me the item that I paid for in the first place. The CS replied, based on the notes she seen on file, I decided I didn’t want the item and that is why the 20% restocking fee was charged. I proceeded to send all 7 prior communications showing that this was not a case of me no longer wanting the product. This issue was I was sent something that I did not order and was then subsequently charged for their mistake of shipping something that apparently they never had in the first place. I am still sending emails to receive my $102 that they have kept which based on this overall transaction is...