Midnight Cookie Co. — Attraction in Everett

If it was possible to give zero stars I would. I have been to this place many times (Everett, WA location). I like to bring my kids, niece and nephew here for a treat after a good day at school. Today when I went, the music was turned up so loud like a party was happening in the kitchen and two of the employee's friends were also in the lobby. I say "excuse me" to try and get the employees' attention in the kitchen, and when the employees couldn't hear me, I say it louder. Again no response. I yell it the third time I call out and still nothing. Finally (3-4 minutes later) an employee comes out, I think to check in with her friends, and sees I'm there and turns back around into the kitchen laughing hysterically saying to her co-worker "oh my god" and I hear them going back and forth on who should go out. I call out again saying "excuse me" and the music stays playing loudly and I am ignored. I ask my mom and sister to bring the kids into the car because I know at this point me complaining to management should not be witnessed by little ones.

I went to stand at the front corner of the store, by the door, where I wouldn't be seen from the kitchen because of a tower tray of cookies and the display, hoping that the employees would come out thinking I'm no longer there. Sure enough the female employee, who I later learned is Camille (from her friends in the lobby area with me), came out and then quickly went back into the kitchen laughing again. I then start taking video (which I can’t attach to this review for some reason but have sent to the manager) of the music playing and me being ignored when the male employee, Tuan, comes out and asks me how I he can help me. Mind you this is now 7 minutes since I first entered and after numerous times of being seen and then ignored. I ask him for his name and ask if his manager is there to speak with. He says he isn't and so I ask for his manager's name and phone number, to which he replies he doesn't have and maybe I can leave my number instead. Of course I don't accept that they don't have their manager's phone number and ask for it again. Tuan finally gives it to me and I immediately call his manager, Adam. After explaining to Adam what occurred, he apologizes and says that their behavior is not professional (no kidding) and it seemed odd to me that the apology was so casual, given what I just described to him. After staying quiet on the phone because I am genuinely expecting more of a response, Adam states he will be calling Tuan. Tuan's phone immediately rings and he takes the call in the back. Camille comes back out to the display still laughing, no remorse for the poor customer service and how she has represented this company. Tuan comes out and says, "I'm sorry. That was not professional. I can give you 6 cookies." And the way he delivered his apology officially made me swear off coming to this place again. It was flat and inauthentic like I was a nuisance to him. I guarantee that I will be sharing this experience with everyone I know. Never coming...

1st, let me give a bit of context. I decided one evening to try these "famous" cookies with my girlfriend. I used uber eats because well why not, to satisfy a well earned cookie and ice cream craving . I ordered a pack of six custom made cookies. You have the option of building 6 cookies from designated ingredients, followed with a half pint of chocolate ice cream and 1 cup of vanilla, and then to wash it all down with a cup of milk. 1st problem. Only 2 cookies they got right. Other 4 were wrong. 2nd problem- Fresh is definitely not a goal there chasing. Hard pucks would be a closer and my accurate description. 3rd problem- charged me for 1 pint of ice cream and I got just one cup. 4th problem and arguably the most important, they forgot the milk!! 😠 Now I probably would have never left a bad review , I just would have moved on from it, but the true insult came after finding a redeemable , "free cookie" coupon because well maybe they ran out of milk? Or the cookies were not to their satisfaction?, or sorry for charging me for ice cream I never received? Idk they never did say. I would have rather them give some of my...

The cookies are a fun snack. We go there from time to time but the experiences are fickle. Sometimes the person working at the cashier is nice and sometimes they are in a sour mood. It’s probably because of the people that are bottom line harassing them. Today in the evening, the lady with blue eyes, blonde hair, and glasses was polite to the customer before us and to the customers after us. I was about to ask her to punch a punch card when the handsantizer bottle dropped and I went to pick it up. She said, “thank you, and went on to serve the next customer in line. When asking about a certain item, she said they were out. When the customer behind us asked she kindly informed them telling them that they should come early in the morning for the specific item. She made me wait until she was done filling up the box of cookies for the people behind us. I had already paid and was in a hurry to leave. The cookies often have a different taste. Sometimes they have too many chips for our liking, sometimes they are just right. Nonetheless, delicious cookies and a must stop by if you’re...