GameStop — Local services in Everett

Today’s visit at Everett Gamestop was appalling. It’s a shame I have to take the time to call my bank and dispute a transaction for $94, because of the manager’s fault. I believe their name was Matt. But, I had made a purchase for a One Piece mouse pad, a One Piece enamel pin, a One Piece phone mount/figurine display, and a Dragon Ball Z, with Shenron graphic design, t-shirt. The employee that was assisting me with the purchase was super kind and engaging, and I had used a GameStop pro membership at the time of purchase. I inputted my card in the pin pad, got the approved message, and was waiting with the employee while their system was processing the receipt. I wasn’t in any rush, but I didn’t want to hold up the line behind me, over a receipt, so I asked the employee if I’m okay to head out with my stuff, since I did not need a receipt. Defiantly ate those words later. I thought everything was good, so I walked out the store, just to be stopped by the manager, Matt, and asked to come back inside because I needed a receipt for the transaction. Im confused but it’s not really a big deal, I head back inside, stuff in hand cause they don’t ever have bags at this location, and wait while the manager pulls up the transaction on the system next to the register I had made my purchase on. This is all fine and whatever with me, machines are faulty, and transactions have issues. I don’t care about all that. It was the way the manager was talking to the employee—absolutely revolting and ugly. He thought that by putting his hands over his mouth, cupping them, leaning closer to the employee, while they berated them, for not giving a receipt, and how this is a repeat issue for them, essentially just being rude and disrespectful to an employee, while a store full of customers, besides myself, were made extremely uncomfortable by the scene, was being discreet? I don’t know. I understand having a bad day, bad attitude, just caught off guard and snapping, but that does not make any of it okay, in the slightest. Especially since the employee wasn’t even being disrespectful back, or raising their voice, or anything but politely defending themselves that what the manager was saying, about them having a repeated issue that needed addressing, was not true. And this is a conversation that needs to be had, calmly, respectfully, in the privacy of a manager’s office of the back of the employee room, never in front of customers, and NEVER like that. At this point, I honestly felt like it was my fault for the employee getting disrespected like that, because I could’ve waited longer, until the system did whatever it needed to do. The manager tried apologizing to me and doing the transaction again, but he left a sour taste in my mouth and I didn’t want to be near him or in the store anymore. I told him I was no longer interested in the items, not knowing my card was already charged at the time, and asked him to direct his apology to the employee, not me, and walked out. After I got home and ran some errands, I noticed the charge was there, but no email receipt from the pro membership account that was used at purchase. So I go back to the store, no manager in sight, but it’s the same employee from earlier. I explain about the charge, and they tried helping me find something to show proof of items purchased, but their systems were seriously messed up today and it didn’t even register my transaction, even though my bank did and my money was gone. The employee wanted to help me get the items I wanted, still, which was super kind of them, but after they told me that their manager threatened to fire them, after I had left the store, I didn’t want to cause more issues for him. The employees at this GameStop definitely deserve a healthier and more productive work culture. And the manager could use training in leadership skills. Or the store could use a new manager. Now I get to spend two hours on the phone with my bank, then wait about 1-2 weeks for my refund, as I dispute this transaction. This review will be used for the...

I was at this GameStop today to buy God of war. After I selected a game I went to the counter to check out and I noticed that the employee (he was the only one running the store) was stocking a shelf away from the register. He had taken notice of me waiting to check out but was still finishing stocking the shelf. I did not want to disrupt him as he was clearly a bit busy. When he finally finished he approached the counter and said to me, "You don't say anything?" This caught me off guard and I found it very unprofessional and rude. I responded with, "you looked busy" to which he retorted with "I said hello to you when you came in." I considered leaving the game behind and not return to this store due to this pathetic behavior from this man. If management reads this please speak to this man and ensure that he corrects his lack of professionalism. The gentlemen in question is a tall white male with medium brown hair. I didn't see a name tag but if he reads this know that your pathetic demeanor will condemn you to be a store...

I noticed Gamestop is doing this new Apple trade in promotion today, so I look online at what I might get for my iphone finding that I could get $180. This already seems like a low price considering I had to pay full price for my phone, so I go in, thinking this is the price I would receive and that was not the case at ALL. The person who helped me decided to put in that my phone was damaged (it had one scratch on the corner, not on screen AT ALL) and gave me a cash price of $50.00 or tade in value of $100.00. When I asked him why the website said I would receive $180, he said my phone had to be in mint condition. Now I am a little mad at the situation considering they decided to put that my phone was so damaged, yet they are selling scratched iphones for $200.00+, so you are telling me you are going to make a $150 profit off my misfortunes? Needless to say, someone bought my phone for $250 on craigslist, DO NOT take your Apple products to gamestop, they are scammers just trying to...