Wells Fargo Bank — Attraction in Fairbanks

Words can barely describe terrible how I felt, trying to save my account from being closed as the result of MULTIPLE errors on the bank's behalf from adding a second person to my account, and avoid all of my bills bouncing from a closed account. I was frantic and clearly upset, and instead of showing a drop of empathy and trying to fix what the bank made mistakes on, they gave me more misinformation and told me blatant lies. The branch manager threw an employee from another branch under the bus and said "they'd been trying to call my secondary" and refused to tell me what phone number they were calling. Turns out after five minutes on the phone with the 800 number, there was no number for my secondary on the account. So how exactly were you calling them? Branch manager called me one time with no message, tried calling the office TEN TIMES in one day and nobody answers the phone there. Their phone ringers are so low you can barely hear from the other side of the desk. The kid in the back had the audacity in the middle of all this happening, to interrogate me about why I don't have a credit card. My question is who is going to pay all the fees when my bills get rejected because you couldn't do your...

Came in to get change, no where did I say or mention it was for my employer I have an account with plenty of money in it, however bc I was dressed for work the teller and manager assumed my change request was for my employer and denied part of my request I even stated I had an account, and the money was for me, didn't make a difference I'll never visit this location again!!! I'll drive cross town to the one on University to do my business which I did after leaving this location, the teller there was happy to fulfill my request and apologized for the other location after I informed her of...

Terrible service !!! Never get help ! Hope one day this Wells Fargo branch realize that customer service is important !!! This happens because only 2 branches on Fairbanks ! so you don’t have other options unless you...