AMG Shower Doors — Attraction in Fairfield

AMG was a very easy, friendly and efficient company to work with on my bathroom shower door project. My initial contact with the company was with Lisa who was so quick and responsive to my inquiries on quotes and any questions I had. The attention and the reasonable pricing they provided to potential customers was a no-brainer to choose AMG over other companies. Then there was Frank who came to my house to take accurate measurements of my bathroom shower enclosure. He was super friendly and gave me input on the pros and cons of possible options. I did not feel he was trying to sell me the higher priced product or anything but rather just being candid and honest about my options so that I could decide as the customer what I would like. That was so appreciated. The glass was ordered and about a week and a half later, it was ready. Super quick! On installation day, AMG's amazing customer service just continued with Anthony and Jason who were assigned as the staff to install my shower door. They gave me a courtesy heads-up call that they were on their way and arrived on time as scheduled. Anthony and Jason were super neat and respectful of the customer's home space by covering up areas where damage could possible occur during installation. They were informative during the process so that I could see and understand exactly what they were doing and if there were any issues that they encountered (not of their doing, of course). Although there was one little 'bump' along the process, I appreciated that they took the time and care to perfect their work by choosing to not complete the installation that day and come back the next day so that they could fix the 'bump' back at the shop before the final installation. This just shows me how much they value the quality of their work rather than just getting the job over and done with. Anthony and Jason came back the next day and finished the job perfectly and to my satisfaction. Excellent communication, staffing and quality work with AMG! What a great company...

I was ready to pull the trigger and place an order. I was given two quotes by Christine. Fortunately I thought to ask her if there's a charge for hauling the existing enclosure away, to which she responded that there was a charge of $250.00 to remove and haul away the old enclosure. I advised Christine that she provided two qoutes and that either quotes did not include or mentioned this charge. She responded that she did not know that I had an existing enclosure. I told her that I included a picture of my existing enclosure per her request. Then she mentioned that she did not know if I was going to replace the enclosure myself. At this point I was getting annoyed at this situation, since I mentioned in my email that I needed the enclosure replaced. With all this and the fact that Christine spoke over me, I advised her that she should've included all applicable charges on the quotes regardless of what she thought. She apologized, but at this point I thanked her for her time but that I didn't want to do business with AMG and disconnected the call. It's a shame, had this situation would've been handled professionally, AMG would not lost a sale. Was looking forward in doing business.

Thank you for your response to my review. However, I've moved on and secured the services of...

I wanted to share my excellent experience with AMG Shower Doors:

I made a list of the companies that I wanted to call about replacing my shower doors. Nicole Morgan answered the phone at AMG and she was very impressive. She explained my options and offered to have one of her staff meet with me to measure and review. I knew immediately that I would be working with AMG. Within 2 weeks of my first phone conversation, Nicole called me to schedule our door replacement and it went (almost) perfectly. The installers noticed the slightest scratch on the inside of the metal header and insisted on coming back to replace it; despite me stating that the scratch was barely visible and that I had no concern with it. So, now we can say the job is PERFECT!

But what impressed me the most was the customer service. Even though shower doors are only replaced every decade or so, I was treated like they were trying to earn my weekly business. Very refreshing at a time when it’s hard to get someone just to respond, let alone to do a good job, and to do so expeditiously. The installers were as professional as the office staff. So, until my next shower door replacement, I’m hoping my review will help others. You won’t be...