HOM Furniture — Attraction in Fargo

We purchased a power loveseat with console on 7/5/24 with delivery on 9/18/24. We noticed one side was sagging almost immediately and was told to submitted an online service/warranty request which we did on 10/2/24. A technician attempted to fix the problem by adding fiber fill and a little foam to the affected cushion but that did not fix the problem. Over the next several months we submitted photos of the defect and dealt with a customer service rep, who was very nice, but ultimately the solution was to offer another attempt at a repair or a 50% refund, but we’d still have a $900+ defective piece of furniture. Another offer (after I suggested it) was to get a store credit and purchase another loveseat but we’d still would lose over $700 for that option due to a restocking fee for the defective item and a forfeit of the tax, delivery charge and protection plans that we purchased. Assuming that was our only option I went back to the store on 3/12/25 to look for another loveseat. We were met by a very nice salesperson (Zach) and when I explained why I was there he offered to talk to the store manager about our situation. Within a couple hours I received a call from Bruce the store manager and 2 days after that Bruce called to tell me a replacement loveseat had been ordered with NO additional cost to us. That is what I call standing behind the products you sell and we are so thankful to Bruce, who was so amazing and understanding of our situation. It certainly restored our faith and trust in the FargoND...

I recently separated from my wife of 7 years. Got a one-bedroom apartment and I needed furniture so my sister and I went to Hom. I dealt with a Salesman by the name of Tyler Card. He was a nice kid but kind of odd. He started showing us his artwork he had in a file he carried with him. That was not why I was there. For a sectional I bought, I had to wait for a couple weeks to get a seat in. When i inquired about it i was told i would have to pick it up myself. Well i just spent $11,000 at that store and i was upset when i was told that so I left a 1 star review originally. It was a misunderstanding. After that review went live, I got a call and voicemail from a manager named Bruce. I called him after I was done with work and he apologized and promised to have the part delivered Sunday at 5 pm. The delivery driver was named David Carlson. He was a very friendly and knowledgable person. I have all of my furniture and I am a very happy customer now. I will definately buy from them again. I would also like to mention a salesman by the name Jeffrey or Geoffry in the bed department of the store. Very nice man and helped me choose which bed to buy. Thank you Bruce and David for taking care of my issue. I will...

the store has nice salespeople but be sure to clarify every key point in communications. I found an item on the floor and noticed they had similar name brand in another wood tone color asked if I could get it in that tone instead at the same price. Answer was yes. Assumed it was customary to get it in either tone. When I got to desk to order and pay found that i needed more money down due to the color change, was planning to pay cash so no big deal but it would have been had I wanted to finance it. Then after all was keyed in and ready to sign off they inform me that it will take 12 weeks as the color request makes it a "custom order" by then I had spent nearly an hour in there store and was frustrated. Went ahead and ordered and waited. It arrived 12 weeks later, with damage. They allowed me to keep the damaged table for the family event I was celebrating and needed the table for as I waited another 12 weeks for the replacement. I will likely not choose to work with HOM again...ever!!! The Stress was not worth the savings I left Jamestown for in the long run. I should have bought locally and had it in my home in 2 weeks. LIVE...