Worth it if you have kids.
Pros: Gaming section is good and clean The Space Alien takes trips around The overall environment
Cons: Service is less than ideal Food can be bland Very crowded (both games and eating)
We've went there twice within the last 6 months. The first time was decent and nothing much to note about except the server said she would get us in the gaming section when our food was done and didn't actually tell us (they weren't busy).
The second time there were 4 adults and 2 kids on a Friday evening. The gaming section was packed. The wait was 45 minutes. I can handle a server who isn't personable (although it helps to be lively), but she didn't do well for us. We all had to wait with empty cups on refills. One of the kids didn't even get his meal at the same time as ours. We assumed they were coming back with it, but after 5-10 minutes we waved down another server and told them he didn't get his food (they did make up for it by giving it to him for free), but there wasn't even much of an apology if any and she didn't seem to care. The Space Alien was very friendly and gave high fives and I saw some people take pictures with it. One more frustrating thing was that one of the servers moved a table right next to us so when the person backed up (perpendicular to my chair), their hair would have been in my lap. I wouldn't have been able to get out of my seat (we had a table up against the wall. The other customers knew it was awkward as well so they all had to shift and sit in a semi-circle.
As far as the food goes, most of us got burgers, and I think they are frozen patties that were way too dry. It didn't even seem dry because it overcooked--it was still slightly pink on the inside. It was as if the burger was naturally a dry burger. I didn't feel like I could get enough BBQ sauce on it (The Double Neptune Burger). The fries tasted great and the pizza looked great. If you go here, grab something besides the burger and I think...
Read moreOrdinarily I would give this restaurant at least 4 stars. We usually love the food and, though sparse, the game room for our daughter. Enough so that we hyped up the restaurant and took family there today (round trip from Grand Forks). Going in we noticed a dog in a car by the entrance (below freezing temps) and mentioned this to the front (who said they'd make an announcement, but did not).
The food was... edible. Usually very good but tonight was subpar (except the sides). We like the bbq, but it was quite chewy.
The bathroom was atrocious. If I had gone to the bathroom prior to ordering, we would have left. It was that bad. Strong odour, feces on the toilets (as if it had been sprayed down rather than cleaned), vomit-esque debris in the sink, swastikas scratched into the walls... bad... I had to wipe down the toilet prior to use and legitimately felt like I wanted to shower after using it (use was not by choice, trust me). I can only imagine the state of the back of house of the restroom can be this bad.
The biggest issue was upon leaving, one of our party slipped and fell hard on the ice right outside the door. Went inside to ask for ice and let them know the entrance was a sheet of ice (water dripping from the "hatch"). I half hearted "sorry" followed by one person telling us that salt every morning (this was evening, after the refreeze) and then another (manager I presume) telling us they "just salted a little bit ago". There was no evidence of any salt or grit at all, just ice. We took pictures to be sure.
We sat in the car for quite awhile assessing injury and letting the car warm up. No one came out to check the ice or attempt to prevent further incidents. One employee did exit for a short time to smoke that was it.
We won't be back, but may go to other locations to give...
Read moreWe've been here a handful of times, mostly because the kids enjoy the decorations and the games but honestly this past weekend was probably the last time. Especially with how sick we got from it The food is trash. Mounds of grease, over salted at every turn, often burnt, and food tends to be cold by the time it reaches us. We've tried everything from pizza, to pulled pork, grilled cheese and wraps. Vegetarian options basically don't exist. There's a "skinny" veggie pizza, Mac/cheese pizza, grilled cheese and veggie baked potato. The baked potato is a strange combo of gross gas station nacho sauce, bagged steamed veggies and a gallon of butter for $12. Pizza starts at $12 and goes up. Kids meals are $8 and not worth the tid bits of food the kids get. The pulled pork sandwich had potential to be good until the sandwich was picked up and we saw lake superior of grease pouring out of it. BbQ sauce tasted like pure sugar Forget getting refills, even when slow, the wait staff prefers to stand by the kitchen and chat rather then make rounds. The tables and booth are so small and tight together you all but sit in the next tables lap and it's a whole thing to get up for the bathroom. If you needed to use a wheel chair or other walking aide forget being able to navigate. This is not disability friendly. The games are ok, we saw they got a few new ones and finally... finally.... Got the 3d games fixed. The costs are on the higher side to play games like $5 for a short turn and I don't think the ticket values are fairly priced either when redeeming It's not what worth the cost, honestly chuck e cheese is better bang for your buck compared to here. This place has always reminded me of a bad knock off version of killer...
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