Infinity Pool Services — Attraction in Farmers Branch

Called this company because my pool was green. Paulo came out, did not test the pool, and said he could get it done. I accepted a quote for an algae cleaning. When he came to do the service he finally tested the water and said the pool needed to be drained. Also said it would be much cheaper if we cleaned the algae ourselves since it needed to be drained. That is what we ended up doing. WE drained the pool and pressure washed off the algae. We agreed to have Paulo come back to put chemicals in the new water. He put 4 chemicals in the pool.

He then claims that we owe the full amount for the algae cleaning, even though they did not touch the algae at all. Threatened to take me to small claims court over not receiving payment for the job. I WAS NEVER SENT AN INVOICE. How was I supposed to pay?

Do not use this man/company. Poor business practices and only...

I call and set an appointment for Thursday November 15, 2018 for service of my pool heater. I call on the day of my appointment and I get told person his employe can't make it and I ask if Paulo himself can come. Paulo never called me to inform me and then he rescheduled for the next day Friday November 16, 2018. So I call today to see if somebody was coming for my 9am appointment. He proceeds to inform me that he himself came later in the day to my house . Nobody ever came and when we spoke on the phone he doesn't seem very knowledgeable about...

Paulo is probably one of the best guys around when it comes to customer service. I had a very tough time with getting some repairs done on my pool pump from my home warranty company. He was quick to diagnose and fix the solution where others had failed. I have been using Infinity pool services for about 3 years now and the service has been flawless. I would definitely recommend Paulo and his team for their honesty, expertise and excellent...