Mattress Firm Tollway — Hotel in Dallas

The past couple weeks I've been looking online and going to different mattress stores looking for the perfect mattress for myself. I first went to the Mattress Firm in Mesquite, they didn't really have a good selection, Monday I went to the mattress firm in Addison off of beltline rd, the older gentleman there was clearly hard of hearing and so I didn't really feel like yelling in front of him and other customers in the store to get my wants and needs across. Tuesday I went to the store off the DNT and Alpha. Karen was the only one working that night and went above and beyond to help me with what I was looking for. She explained the different types of mattresses, explained the difference between a euro top and pillow top. I ended up going with the Willow Brook 14" perfect sleeper plush mattress with an adjustable bed. Even though the mattress doesn't have the best of stars or reviews, it's what appears to be the one for me. With 120 days to decide if I want it or not I think I went with a good deal. Anything is better than the old mattress I currently have. Waking up with pain in one of both of my shoulders and legs at 46 is starting to get annoying. Hopefully this helps with that. Getting old sucks!! Thanks...

Nicky was an outstanding team member who made my purchase happen. He was kind, supportive, patient through entire transaction. I had four beds to figure out. Nicky worked closely with his manager. Lacreta was also there on day of purchase and they worked well as a team. Between the two of them, they ran their Addison store very chill and smooth. Nicky also called on manager for advice. He made a couple of calls not stopping until he ironed out all the details to make it happen. When making a big purchase, it can be nerve racking. Instead, dealing with people like Nicky and Lacreta who are just genuine and sincere in helping others was the best thing ever. I drove a couple of hours to complete my purchase. I could have gone some other branch. Instead I chose to go to Nicky as he was so direct, clear, reliable and just put me at ease. My family and I are so thankful that there are dedicated people working the holiday who are just authentic and go the extra mile. I think Nicky and Lacreta and give a masterclass on customer service. They are...

Customer satisfaction came first and I am the happy recipient !!

On my second trip to Mattress Firm I was ready to make a purchase. I narrowed it down to 2 options but was actually hesitant because neither mattress was "expensive". The Salesman (Shane) never tried to sell me a more expensive mattress. Instead, he shared several reasons why they were both great options.

Three other customers came in the store while I was waffling with my decision. With each customer, Shane listened to what the customer wanted, and set about educating them the same way he educated me. I chose a Purple mattress and a Black Ice pillow.

I had to contact the store twice after I made my purchase and was treated with the same kindness and respect I received prior to making a purchase. They didn't "blow me off" even though I wasn't making another purchase.

So....the service was great and I love my mattress, pillow and Purple Sheets.

Thanks for your help and I'll see you when it's time to replace our...