Apple Station Park — Attraction in Farmington

It’s gross how APPLE and BEST BUY treats the customers who have already bought their products.

I originally walked into the Apple Store looking for AirPods because AirPods have a feature where you can use them as a hearing aid, and this has been greatly beneficial for me. A hearing aid at a lot less price of anything else and it comes with other functionality.

When I had to track down one of the “sales agents” I was informed that buying the AirPods at the Apple Store comes with a 25% markup and it would be a lot cheaper to buy them at Best Buy. While I greatly appreciate the info on how to save money from the worker. It is gross that this is what we will pay to buy things directly from Apple. I don’t have anything against the workers who work at this store they are simply doing what they have to do to make money, and I am fully aware and I am in the same spot.

I truly think it is just gross and pathetic that such a big corporation like Apple can continue to get away with this.

So I went over to Best Buy and I purchased the AirPods over there. They were about $70 cheaper than what I would’ve spent at the Apple Store. I walk back to my car and I realized that I was sold a broken pair of AirPods, not only are these going to be my day to day headphones but also they will aid me to hear.

I went back to Best Buy where I was informed by the “geek bar” to go to the Apple Store and talk to the people at the “genius bar”.

What stupid names to label your customer service as.

I wet back over to the Apple Store thinking that maybe the guy at the geek bar was right. And that maybe the Apple Store just needed to update the software on them or something.

After chatting with a worker at the Apple Store I was signed up to join the queue where I will have to wait an estimated 3 hours to get any kind of service. Keep in mind, these are BRAND NEW out of the box AirPods. So I just paid $210 for a broken pair of AirPods, yes the audio and playing music worked but that is not the reason I decided to spend that kind of money on an Apple product. I simply needed a cheap alternative to prescription hearing aids.

After joining the queue where I would have to stay around until they are ready to actually service what I need. I decided I just wanted to either exchange or return the AirPods, I figured it’s not worth it to go through all of this struggle.

I go back to Best Buy and I demand they either exchange or return the broken pair they sold me. I say the word “demand” in a sense that I had to be very persistent with what I needed. It was really hard to get any of these workers from the Apple Store or Best Buy to do their jobs the way they are supposed to be done.

I’m not upset at any of the workers, because they were all very kind and understanding and even talked louder and more clearly when I explained I was hard of hearing.

I have nothing but respect for all of the employees and individuals who helped me out. At the end of the day they are just doing their jobs.

I am absolutely disgusted by how Apple and Best Buy systems work.

Why should I have to go get a brand new pair of AirPods serviced, when I could’ve just had them exchanged for working ones??

Both of these big corporate companies are sad and pathetic. They do not sell anything out of the interest in actually benefiting anyone but themselves and the people on the top making all of the money.

If any employees read this, I’m really grateful for all that you do and give back to society.

Thank you for your time and efforts. You will be rewarded with good karma.

But we as a society cannot let these big greedy corporate companies have this much control. Over not just the employees but the customers.

I wasted half of my day trying to get a stupid pair of AirPods to work when I was simply sold a broken pair.

Not to mention I don’t exactly have a lot of gas money so I was walking to and from the Apple Store every-time I was sent to either one.

What a big waste of time and resources these big greedy companies are.

Thank you...

If I could leave ZERO stars I would.

Today I went into the Apple store located in Station Park shopping plaza, Farmington Utah.

I was greeted at the door and an apple representative came to assist me. The reason for my visit was to return the IPhone 7 I purchased seven days prior.

I spoke to Megan. After I explained the situation to her she told me that she was doing me a “favor” by agreeing to issue a cash refund for the phone, but still didn’t have enough cash in the store. It was pouring rain outside, I had my 4 month old daughter with me, and I didn’t want to have her in the cold longer than necessary, so I asked Megan what type of options I had to return the phone and receive a refund.

I asked if they could issue the 800 to my debit card, she said no. I asked if they could write a check out from the store, she said no. I asked if she could call me if or when the store has enough cash on hand to take the return.

This is when thing went haywire. She started speaking to me in a very loud demeaning voice and said that it was a security risk to tell me how much cash was in the store. I corrected her, and said that I didn’t care how much cash the store has – all I wanted to know is if I could return my IPhone 7 for cash – my initial method of payment.

She began speaking even louder telling me that it was a security risk for her to tell me how much cash was in the store – almost as if she wanted to draw attention to our conversation. I corrected her AGAIN and told her; AGAIN, that I did not care how much cash was in the store – only that I’m trying to find a way to return my phone before my trip to LA the next day. She said “Maybe you need to return it in LA then”

At this point I was upset -- I told her that Apple not having enough cash was THEIR problem and not mine, and I felt that she needed to offer better customer service and suggestions; she said she was unwilling to do anything other than what she offered – me checking back in the store periodically throughout the day, or waiting on a check from Apple for 2-3 weeks.

I asked her if she could call any of the other Apple stores in Utah and ask them if they could take my IPhone for a cash return. She told me that she was unwilling to do that because it “wasn’t her job” and she suggested I call the other stores and ask them if they “had enough cash to do the return”. So I said – “I thought that was a security risk?” She shrugged her shoulders and said – “well that’s all I’m willing to do”.

Feeling extremely frustrated I left the Farmington location and called Apple at City Creek mall. I asked the guy that answered the phone if I brought my IPhone 7 in, would they be willing to do a cash return; he put me on hold to ask a manager and came back and said “Yes, we’d be happy to do that for you”.

When I arrived at the Apple store in City Creek I was told that the Manager from the Farmington location called ahead and told the City Creek location that I was asking how much cash the Farmington store had on hand.

I was so upset that I had to defend myself based on her lie, finally I had to ask the rep – “Is it because I’m black? – What is she trying to do?” He tried to defend her and said that it is Apple’s store policy not to reveal how much cash they have in the store; to which I responded “isn’t it everybody’s”? Seriously – Who calls a store and asks how much money they have on hand? All I wanted to know was if I could return my phone!!!

I don’t know what Megan’s problem is: her customer service skills lack luster; but more importantly she LIED, slandered my name, and put me in an uncomfortable situation but I can’t tell you the reason why.

If you’re in the Farmington are looking for a place to purchase Apple products – keep driving to City Creek. Heaven forbid you have to defend yourself from a lie, created by a lazy employee like I had...

I never leave reviews but the experience I had over the past weekend was terrible. I came in on Friday looking to trade in my iPad for a new one, I have the Apple credit card so I was going to do monthly payments. I got $200 for my trade in and everything was good. Until I got home and noticed a crack in the screen. I was already planning on going back that day cause I was picking up my new phone so I brought the IPad so they could look at it. Without hesitation they said they would swap it out for a brand new one so I was happy about that. We had to return the cracked IPad first then buy a new one so I was immediately refunded my payment for the first one which was about $68. Then while going through the process of buying the new one the guy setting it up did not set it up for monthly payments after I told him multiple times that’s what I wanted and also forgot to add the $200 credit that I had so I ended up getting charged the full price for the IPad all at once. After catching both mistakes I was told that the only way to switch to monthly payments was to wait 24 hours for the refund to come through and then come back and start over. I had already spend so much time there it just wasn’t something I wanted to deal with so I told them it was fine and to just put the $200 towards my phone. So I paid for the phone and left feeling pretty frustrated cause I was not planning on spending $990 on an iPad all at once. I talked to my wife and we decided that it would be worth it to go back and get it to how we wanted it in the first place so we went back the next day and explained our situation. They told us we can do it but the refund won’t come through for at least 24 hours and because I have a $1000 limit on my card I would have to pay off the $990 balance first before I could we could set up monthly payments (because at the time of purchase you have to have sufficient funds on the card so Apple knows you will be able to keep up with payments). So I paid it off thinking it would be OK because I would be refunded in 24 hours and that was the only way to change to monthly payments. After paying it off and setting up the payments the total of the iPad was over $1000 because I no longer had the $200 credit cause it was used on for my phone the previous day. So after going through the entire process of returning the iPad and setting up the new payment he told me that it wouldn’t even be able to go through because it was over my $1000 limit on my Apple Card. The guy kept telling me that there wasn’t anything they could do and if I wanted that iPad (which at this point had a case and glass screen protector) I would just have to buy it out in full again. So I ended up leaving the Apple store for the 3rd time in two days worse off then before because I had just paid another $990 to end up in the same situation. I understand mistakes happen but for this many inconveniences I would have thought they could have done something to help me in this process. But they just kept saying “there’s nothing they can do.” And as a person in sales, I know that’s not true. I am extremely disappointed and went from being excited for my new Apple products to just feeling frustrated...