Camping World RV Sales — Attraction in Fife

If I could give zero stars I would.

We bought our trailer in late June of last year.

We have used it about 6 times and multiple things are broken. That’s not camping world’s fault. We bought a cheaper Coleman lantern. The quality is terrible. Cupboard doors have fallen off, shower head failed, molding falling off, non of the blinds work because the screws pulled straight out of the wall.

Again, cheap trailer… but this is where my review comes into play.

Early June we contacted service because our toilet was leaking and the awning was not working.

We took our trailer in mid June and it was diagnosed and parts were “ordered”.

We called and called and called. We were told the service manager quit and they were short staffed. I can empathize with that… to a point. They then tell us that email is the best way to contact them…after multiple emails, I still didn’t get a response.

I call again on the 3rd of July at 4. I say, “I really need to talk to service. I need to see if there is a separate shut off for the toilet.” They assure me that service will call me back. I explain to them that nobody has called me back in 3 weeks and that I NEED a call back.

Not only did they not call back… I called them before close and THEY WENT HOME EARLY!!!!!!

I am transferred to a manager, who…. Couldn’t help me because he’s a sales manager. He was nice enough to let me vent. And assured me that service would call me the next morning at 8am.

Nope. No call.

I finally get a call from somebody in warranty. She was very apologetic. And she said, “text me, and I will make sure you get updates”

Parts still weren’t in. At this point it had been over a month since our trailer was diagnosed.

And then she stops sending updates.. I text and ask for an update on the parts. She responds “I don’t do refunds you need to speak to a manager”

I remind her that I am looking for a warranty repair. She says “I have a lot of customers”

Yes… I understand that, but I thought there would be notes. Or a bit of research before responding.

She then says, “parts are in… I handed this back to service. Idk why they didn’t call you”

Well, when you tell somebody that you are going to take care of them…. You should live up to your word.

10 years in the car industry, handling service and warranty. I KNOW it’s hard at times. But take care of your customers.

I let her know… I had already left another message for service and they didn’t call back. (I called because I didn’t hear from her) we have already missed multiple camping trips this summer. My daughter wants to go camping for her birthday… I want to use my camper.

She says “I’ll handle this for you. What day and time works best for you”

I said “let me talk with my husband and get back to you”

I asked if Wednesday was available… and then the screenshots are posted below.

She again forgot to respond and follow up. She then tells me that I never responded and that she wasn’t going to help me anymore and that she was only helping “to be nice” .

I sent her screenshots of our convo to show I responded and that she event replied to my response and… nothing.

Still no call back from service. My toilet overflowed and I now water damage in my new trailer.

I understand being short staffed, but this is just flat out ridiculous. It is clear that Camping World in Fife cannot take care of their customers….

Not only do they not call back, the unorganized, lack of accountability is completely unprofessional. Read your text messages and update notes in your system so you know what is going on with your customers before texting back. You “just being nice….” I have “just been nice” through your guy's issues and...

Overly disappointed. I ordered a sewage tank that you towe to dump amongst a few other items, I've got the email confirming that they received the order and that I could pick up within 24 hours. To me I was under the assumption that I would need to pick up within 24 hours and took the opportunity of my husband not working and us desperately needing the sewage tote that I ordered to drive 70 miles 1 way to get there with my 2 babies.We blew a little bit of time because I wanted to give the store time to gather my order. When we got there,We called and let them know that we had arrived. We were told that it would be 15 minutes since somebody would be out with our order. While waiting, I decided to go in and see if they had anything else we needed that I might not have thought about when placing my order. They did, but it was outrageously priced.I grabbed my item and went to wait in line. In fact it was priced at 29.99 without the club membership, but after looking at the receipt after paying, I ended up paying 37.99. I waited with nobody else in front of me in line for at least 10 to 15 minutes before asking one of the many other employees that were running around the store if I could get help. Finally somebody from the service section came over and helped me.But even though I had buyer's remorse shortly after paying, I decided it was OK because at least I got everything at 1 stop due to convenience. But after we had been waiting for nearly an hour We decided to call again, to which we were told that we would probably have to come in the store pay for the order again, and then they would refund the online payment that I had already made. Which made Absolutely no sense at all. So I proceeded to go inside to figure out what was going on. They accepted my order at that time, and went to grab my items. But then came back and told me that they would not provide me with my items, because somebody else had already paid for the item I had already paid for. Refused to give it to me and then rejected my entire order and told me if I wanted the other things that I had paid for that I would have to place a new order. The reason I ordered online is because I received a discount from buying online. I did not have the moneyTo spend to begin with and I drove so far because my family did not have the option to wait.It's been an hour since all this happened and I had to leave, calling corporate did absolutely nothing,And the sheer lack of customer service left me in literal tears..And I still have yet to receive the email they told me I would receive saying that they had rejected it and I would be receiving a refund. If I don't get my money back people will start answering my questions because I will not go away and I will drive back until I receive my money either in cash or in my bank account. Somebody needs to do something about this store because it is so clearly poorly managed. I counted almost 10 employees in the store today and none of them but one were helping the the very few customers that they had. And to my shock there was even more employees that I didn't see the 1st time I was in there when I went back in. what is the falter of this company when there are so many people to help make it run smooth? It sucks that they have everything I need the only store I found that has everything I need, kind of gives them an excuse to jerk people around.. I just spent hundreds of dollars and they refused to give me my items. Where is...

These guys suck!!! Very unpleasant experience. We scheduled an appointment to have the slide out on our motorhome serviced and the awning replaced on the same slide out. For some reason, they just didn't want to work on it. And its not a piece of crap, it's a very nice 40' NRC on a Freightliner Columbia chassis. As it turned out, we wasted a whole day taking it to them and got absolutely nothing accomplished. Later that day, we would up fixing everything ourself right out in front of our house on the sidewalk, in the pouring rain in less than 3 hours! Heres how our day went.

We got up at 4:30am and drove from our home in Seattle to the storage unit in Edmonds, then all the way to Tacoma in a monsoon rain storm during rush hour. We took the motorhome and another vehicle so we wouldn't be stuck at the RV joint while it was being repaired. What a hassle!! We showed up at camping world at the scheduled time and checked in with Lisa. (very nice Gal) She hooked me up with the service manager and I showed him the replacement awning we had purchased from Carefree of Colorado. The first thing this guy says is "well, this probably ain't going to happen". Those guys never get it right, probably won't fit etc........ I explained to him that I had worked with the folks at NRC and Carefree to make sure I had the exact right pieces to complete the job. It was a simple install because all of the original brackets were still on the motorhome and all they needed to do was install the new roller and fabric. Then I told him that the slide out was struggling to go in and out and needed a little help as well. He immediately says, "we don't fix slide outs!" I told him that it wasn't broken, rather just needed to be lubed and the appointment I scheduled was to do just that, service the slide out. He reluctantly agreed to take a look at it. We left for about an hour then he called and said the slide out was all screwed up and needed some serious attention, probably a new motor. He referred me to a place called Wescraft just down the street that does major repairs on motorhomes. I asked him if he would go ahead and install the awning and he said he didn't want to install the awning because it would put too much tension on the already struggling slide out motor. Really??? Now I'm really pissed off!! I drove it back to my home in Seattle, drug out three ladders and within an hour and fifteen minutes in the pouring rain, my wife and I had the awning successfully installed. (we never installed an awning before) Very simple deal, just don't like working thirteen feet up in the air. After that was completed, I went up to Ace hardware and bought some Parifin wax and proceeded to wax up the screw jacks on the slide out. I also greased the the side rods and mechanism as well. Sure enough, the thing works like new. Apparently not screwed up at all. I will never do business with these folks again, nor will I refer anyone else to them. If you need some repairs, take it to Wescraft...