Authorized Retailer UScellular & T-Mobile — Attraction in Fitchburg

I originally put a five star review on the initial sale. While the employee was getting commission, but after the initial sale of the tablets, they never had the discount added of $300 per tablet for the promotion. I was never called when the tablets came in. One of the tablet had no Sim card number and I spent two weeks on the phone with US cellular to get the tablet activated and then I had to pay for 4 tablets while trying to get the brand new ones working. i’m honestly not sure if I paid a $30 activation fee per tablet at this point also. For the other tablet once I had it activated, I went back to use it and it would not work because the tech at US cellular put the wrong Sim number to match the Sim card in the tablet. Overall, it was a horrible experience and very time consuming. To summit up I was forced to have four tablets activated instead of the two because of their problems after multiple lengthy phone call to US cellular did was credit the bill for two months of Internet on the two tablets that were out of commission while fixing the Sim card issue. Overall, I easily spent 6+ hours on the phone fixing the tablets and getting my bill corrected. I now have to wait 2+ months to see if the bill corrections are correct for the tablet credit each month. Ugh it never ends.

US cellular needs to find a simpler way of billing so the customers and employees can understand the bills better and quicker. At this point, I feel like they’re making the bills so complicated so they can use it as a cover story when they don’t apply the discounts as being complicated. Also, why does it take two months for a discount to apply? Is this so the customer forgets about it just in case you guys forget about it? These are all bad business practices...

Came last night and it was busy so we decided to come back in the morning. Got here today and there were two employees working with customers. We figured it wouldn't be too much of a wait so we sat down on the center bench. One employee was setting up things for a customer and was clearly going to be busy for a while. The other employee was chatting and laughing with two customers and it went on and on. He was clearly not doing any work related to phones, just enjoying the chit chat. No acknowledging that we were there waiting to be seen, no care that we were waiting to get new phones, just having a non phone related conversation with the two people at his table. My husband and I both had our own businesses and know that some customers like to get chatty but that's when you thank them and point out that there are other customers waiting and get up. We will be going a different carrier or maybe to a different US Cellular location at the very least. I don't mind waiting but not when It's clear the wait was going to be for as long as the group wanted...

Told by customer service to go to their store so I could pay the final bill. Don’t waste your time because they can’t even help you once service has stopped. This was my experience with them as their customer so PLEASE GO TO ANY OTHER PROViDER. This cell phone provider does nothing to care for their longstanding customers. If you want your bill lowered they will just set you up on a new phone you get to pay in full for and will give their “new” customer the same phone for FREE. They will also charge you for a full month of service ahead of time so if you cancel you still get billed for service you never received. Don’t set up autopay. My final bill with them they tacked on a $20 fee claiming I stopped payment after sending me an email stating the autopayment was successful. Very convenient that they don’t notify you for 5 days so they can charge you a fee. If you try to transfer your number they will cut off your service that moment. RUN to any other provider that knows how to actually take care of...