T-Mobile Authorized Retailer — Local services in Fitchburg

I had come into the store to transfer from Verizon to my Mother-In-Laws Sprint plan. Since the merger between T-Mobile and Sprint is currently going on, there were a few bumps along the way with getting new lines activated on her account. I worked with Evan G. and a few others and the service they provided was above and beyond expectations. When the store didn't have Sprint SIM cards, he called around to other stores in the region and an employee (I believe named Tyler, but could be mistaken) went immediately to go pick them up as they were needed for the activation. After spending quite a few hours on this, we ended up getting everything settled. The customer service provided by the employees was what kept me from bailing out of the switch, since...

Hello, we went to the store at 10am and saw a handwritten sign that said “at meeting will re-open at 11:30am.” We waited until 11:47pm to go back to the store. The handwritten sign had been removed but the door was still locked. I saw a woman working at the desk and we briefly made eye contact but she ducked behind her computer. I tried to wave and knock a couple of times to ask for an explanation. She didn’t acknowledge me at all and very deliberately ignored us. Is this because of our racial profile? We felt so dehumanized to not even be acknowledged. We waited at the store till 12am where the employee kept ignoring us. I am a mother and have a baby that needs to go back to. My time is valuable too. If possible I’d like an...

Horrible store. Not a Sprint owned store so there is a bunch of things they can't do and staff is not very knowledgable. Went in the first time to upgrade my wife's phone. Called first to see what we needed to do. They said come in. Once I got there I found out they needed all kinds of information, they should have told me to bring the phone with. After ordering the phone and coming back they said they couldn't complete the promotion we signed up for and refused to change the promotion or give my wife the phone we paid a down payment on. Then they said it would be about two weeks before I would get my deposit back but couldn't offer receipt. Would never shop there again. Might get rid of Sprint...