Arizona Central Credit Union — Attraction in Flagstaff

They forgot to order my credit card, then when they rush ordered me one, they promised it would be there by a certain day and it wasn't. Then when i got the new card, it didn't work!! I was promised a call from the AVP of card services to discuss their terrible service - she never called, emailed, anything!! They even stated they would put a note on my account so my card wouldn't be blocked when traveling, but i got a call saying there was a hold on my account because i used my credit card in a place unfamiliar. I tried calling to make sure my card wasn't blocked and when i did, the representatives that answered stated they were unaffiliated with ACCU!

I tried using mobile banking and got locked out, the updated password they sent me didn't work and now i have to wait until business hours to get everything handled. Of course, they decided to close on weekends to save money but that's when I seem to always need them. Worst Credit Union. The only good think is my credit card APR. I'm writing a...

As a member of Truwest, this bank is the only location in Flagstaff, AZ, that I am able to complete any physical banking at. Today, I arrived 5 minutes before the bank opened; I was attempting to make a cashier's check. After waiting for 5 minutes, I saw the employees unlock the doors. I left my car and began to enter the bank.

I was stopped by a woman who asked me if I bank with them. I was getting a money order made, so I simply replied with this. The employee was then extremely rude and aggressive in asking if I banked with them. I quickly replied that I bank with Truwest. I was promptly turned away.

I am a college-aged male, and the same animosity was not shown to other older customers entering the bank. I understand policy changes due to COVID-19, but for someone who actively banks physically with this location I was very...

I sat in the drive thru for 20 minutes (not a joke or an exaggeration - I timed it on my phone) before someone came to the window. When someone did finally come, they assisted the car that JUST pulled into the other lane ahead of me. That car left before me and the teller disappeared for several more minutes. I thought they had forgotten about me entirely. It took 27 minutes total from the time I sent my slip to them to when I recieved my ID and receipt back. There was no acknowledgement of the wait time. I am unimpressed to say the least.

To top it off, the ATM was not working.

I will most likely be closing my account here, but based on repeated experiences like this one at this location, I think I will have to take a day off from...