Poker Room (in Seminole Hard Rock Hollywood) — Attraction in Florida

I've played low and mid stake cash games in a couple dozen poker rooms in Vegas and throughout the Midwest and this is by far the worst run room I've ever been too. Both the employees at the front desk and those at the high limit desk were extremely unhelpful. After being called for both 5/T and later 10/25 despite there not being seats either time and then receiving nothing but complete apathy from the high limit desk I decided to leave this room and will never return.

Also, employees often ignore customers and they seem to think it's ok to block customers way when players are trying to walk by. The cage was EXTREMELY slow. There would be 4 or 5 employees back there but only 2 slow ones helping the line of players. Very small cage considering the size of the room.

The dealers were the worst I've seen anywhere. They were even worse than new WSOP dealers. I've never seen so many pots pushed to the wrong players. I also saw them make inconsistent rulings and they didn't know how to calculate pot in PLO. There was one instance where a dealer dropped the promo dollar on a hand where the blind got a walk. It shouldn't have been a big deal but it took me 5 to 10 minutes to explain to her what she did. She finally called the floor after she realized what she did wrong and the floor didn't know what to do as if this is something that had never come up in the history of the poker room. In the end I gave the player a chip out of my stack with both employees continuing to show complete apathy.

Furthermore a player angleshot practically the entire table... after multiple checks behind him he bet from the SB with AQo on a T954r board...a play that would be extremely rare in that spot considering he had very little equity and multiple opponents behind him. He only bet after waiting for all the opponents but myself to check. If he had checked I would have bet my equity and won the pot so I feel this player essentially stole from me with his angleshot. Nobody was happy with this occurrence except the angleshooter and the dealer.

The action at 1/2 and 2/5 NL is pretty typical of what you will find throughout the entire country. Certainly nothing special. The 5/T must have been bad because there was only one table running and they called a list of close to 17 players before anyone took the spot. 10/25 looked like mostly young pros, many likely from Europe. This is pretty typical across the country. Bigger games in the US have been drying up forcing more pros to play lower stakes. The games are still plenty beatable but the days of easy money are long gone. Anyone with a brain could make way more money doing something else with their time. The poor way this room is run is going to make it quite difficult for new players to continue an interest in the game of poker after playing here. It certainly has contributed to pushing me further away...

ZERO STARS! WORST POKER ROOM IN THE COUNTRY! I travel for work and I am alone so often I play poker just to have people to talk to. Upon being called to sit down the first thing I noticed was how fast the list was called. There were 35 people in front of me and I was only only list for about 40 minutes. I asked if there were a lot of tables or if people were getting shot the person laughed. When I finally got my seat someone jumped in it telling me that they had the right to move there And I needed to go sit where they were. I walked over to the table and immediately noticed six people with over $1,000 in front of them at a 1-2 table. I looked around and noticed this was a trend that a lot of tables. Then realize that the person that moved did so because he was a regular and they all are just there passing the money round of the people that are not regulars. I told the girl when I saw this table that I did not want to sit there and she asked me why I told her I did not like being set up. She rolled her eyes and walked away. I watched Four Hands and it was never less than $30 to see a blonde. But because I did not call any of the pre-flop bets there was never any bedding behind. Showing they did not want to take money from each other because they were working together to get mine. I asked to be moved and I was told that I could not be moved. I cashed out and left without losing one cent to their little scam. Anyone considering going to play poker there read this with caution and pay attention when you walk in. Not only are the regulars running scams the casino knows...

I'll be clear upfront - I only come here to play poker. The action in that respect is some of the best in the country, so you can win a lot of money very easily. That's why I come here.

That said, the floor staff here is also some of the worst in the country. The level of laziness and incompetence here is astounding. I saw a dealer call for a floor something like 5 times and no one came. The dealer ended up handling the issue themselves, and there were at least 3 floors in the room at the time. And I saw them kick out an action player because he was drunk and arguing with another player. He had never been given a warning and it seems to me like they could just cut him off from alcohol instead of kicking him out. And to top it off, the staff is extremely disorganized in general. You can talk to one staff person and have another contradict them. There are inconsistent rulings, which tbh happens everywhere but I have never seen it at the level that it happens here. And other stuff I am probably not even thinking of.

Some other issues: the poker room is in the far end of the casino and very hard to find. I've actually been here once in 2019 and it still took me about half an hour to find it. You can't call in and put your name on the list, and there is always a wait. So expect to sit here for 20 minutes at a minimum before you play.

So overall I would still come here but be wary of all the issues. I come despite the level service, not...