Best Buy — Attraction in Flower Mound

I used to love Best Buy and spent I stopped going to Best Buy because the customer service at the store was poor and the prices were high and I was able to get a lot of gaming consoles and other parts like controllers, games, etc.like Best Buy, they have great products at most locations I’ve ever been to including this one however I went to GameStop and had better customer service and better warrantees and better prices on all different types of game consuls and gaming devices and so on. I went in there one day to find a Charger that Best Buy did not have and when I went in there to spend maybe 10 The is now the manager and is been promoted again I believe went out of his way to help me in every way possible and make sure I got the right product. I stopped going to Best Buy after that and open an account at GameStop and it is been one of the best choices that I have ever made and have had more game consuls and games for my son and for myself than I could’ve ever gotten a Best Buy at such a low price and although some products are used, you can get a very cheap warrantee for example, I can buy a game that is used and pay a dollar or two for the warranty on the game and I can break it in half right in front of them and they will give me another one no questions asked. Best Buy, at this location on this review has extremely rude and either deceiving Or poorly trained employees especially in the TV and home theater section. I promised myself I would never go there again but ended up stopping by one of those 4K TVs last year during Thanksgiving and upon doing so, I was hustled or ripped off or misled. I rushed up there because one of the younger male workers was telling me that the sale on this TV was ending and I also was needing some stuff from the Geek Squad department, and I will add at the time and up until recently did Geek Squad has been the only helpful and friendly part of this Best Buy location. They started a new 24 seven tech-support that was at the time a pilot and part of Geek Squad and it was $200 to purchase and it meant that if I had any type of issue with any electronic device or devices purchased in the past from any Best Buy they would come fix it and it only would cost $50. I thought since I was buying several products that included computer products and a brand new TV which I needed mounted and installed I thought he would be a good idea to buy the $200 tech-support pilot program that they were starting at the time. Now I had to go back there again because of some problems that they failed to tell me about otherwise I would’ve never purchased some of these products and so I had to call Geek Squad to come out again and now they said that their gig squad/tech-support is $50 to come out per item they are working on. Now that is their policy as of now but when I was purchasing the TV I was assured by multiple workers that they would come out for $50 and fix anything I needed and it would all be incorporated into one price. So now they’ve ripped me off again and I’ve had to have them come out to times recently and I learned even more which is some of the products like the chime Doorbell I Purchased there and had to pay $50 to have someone come out and install it, it didn’t even work other than on my phone. They said I had an aftermarket Doorbell which does not make any sense and it was a service provider that came out not anyone from Best Buy or Geek Squad which they failed to tell me and they also lied as they were supposed to be here from 8 to 12 and never showed up nor did I get any updates. since I have already exceeded my limit of words to use I will go ahead and say that wasting the time even reviewing this place frustrates me and makes me not want to have to go there again yet now I’m stuck having to use them because I had to buy products from them so please don’t repeat my mistake. They are dishonest or they are not trained in they socialize while they see me looking around like I need help and I had to go ask someone for help. This review is messed up because I exceeded the word limit...

I went to the Flower Mound BB on April 8 with the model #s for a microwave and trim kit that I wanted to purchase along with the installation service. Both items were not in stock and had to be back ordered for delivery in September. It was not an issue since there was no urgency. I paid for the purchase along with the Total Tech service package. I was told that I would have to come to the store to pick up the items and then the installation would be scheduled. I received confirmations by email. I then started receiving email and text updates on the scheduled appointments for installation which aligned with the time frames presented to me. Starting May 6, I started receiving several texts saying that the installation was scheduled for May 17. I made multiple calls to the "customer service" number as well as chats telling them I do not have the microwave and there would be nothing to install. All to no avail. The installer shows up on May 17. I received survey solicitations for both the installation and the store. Naturally, I gave them very poor grades. In response, I received a phone call from the salesperson on Saturday, May 21, assuring me that everything was taken care of. On Monday I get an email that my order was cancelled at my request. WT*?? I sent the salesperson an email and keeping my fingers crossed that I'll get a response. In the mean time they have charged my account and my first payment is due in a few days. My online account page shows no pending orders. 17 texts and 23 emails. I have no idea what the status of my order is. Best Buy VP of Sales/Systems/Customer Service - I sincerely hope you read this review. The change to your process has to come from the top. Your hapless store employees and management are just pawns. I'll be glad to share all the texts and emails regarding your sales process as well as talk or meet with you. Update 5/27/22 No surprise. I did not receive a response to my email. I decided to visit the store and asked to speak to the manager. Expressed my frustration about my experience to Denise who offered to help. I was a little nervous when she asked if I had talked to "Customer service". I replied "multiple times phone and chat". She started digging into it. She solicited assistance from her colleague Amanda. I believe they have straightened it out. Both were cordial and apologetic and said I could reach out to them if there are any further issues. Best Buy: you have serious process and systems issues trying to coordinate multiple items that are on back order and communicating with your third party installer. You need to get your...

I don't even know what to say but complete incompetence. I will just write what happen today and not go into their online Geek Squad because they are what caused this issue but today at the store was simply a three ring circus with the guy helping me that truly did not know anything about my computer but acted like he did. Simple issue, my hard rive was full so I went in and bought a 256 gig SD disk and wanted them to move the files from my hard drive to the SD disk to free up space. The guy wrote it up and said it is going to take 24-48 hours to which I said no it can't and then he went in back and said it will take up to 4 hours. I felt like I was in a car dealership and trying to negotiate with the manager behind the curtain. My staff got a call saying my computer was ready, I got there and they did not move the files, they copied the files on the new SD card but that wasn't even in my computer it was in the package that I bought it from. Nothing was done to my computer and the hard drive was still full and the computer wasn't working. Now I am starting to get frustrated and said find me the large files that are causing this which should take any literate computer person 2 minutes to find which he could not find the files. He takes the computer to the back room again and 15 minutes later comes out saying he cannot delete any files and I said show me where you backed them up and show me which files to delete which he couldn't do because he couldn't find the files. This was a Geek Squad technician!!! Another guy comes out and goes through a process of elimination until we find that the Geek Squad online service had installed multiple times a 30 gig file which was causing the problem. Now I am mad knowing that all of this came from the Geek Squad and their incompetence. I said I am not leaving until a manager comes over which took another trip behind the curtain and 10 minutes later he comes out. By this time I I was losing it. No I am sorry, No we will make this right, No nothing just sat there while I explained in front of the incompetent Geek Squad employee why this all went bad. We buy a lot of stuff from best buy and are platinum plus whatever the hell that means but I am done with them and their...