Mattress Firm Fond du Lac — Attraction in Fond du Lac

Gentleman who assisted me was very pleasant & informative. Hope to purchase Adjustable Temperpedic due to pain & health issues. Very impressed with the cleanliness & arrangement of the store. Hope to go back soon so my husband help make an informed decision that we are both happy with! Without a doubt would highly recommend if your interested in purchasing new bed to definately stop in. Many other brands to choose from besides what I did. They have Sealy & Serta as well, may have others too, but I've been leaning toward Temperpedic for sometime. So disappointed with bed we bought 3 yrs ago almost to the day, it was originally a $ 1700. mattress. Purchased elsewhere filed complaint with Co., due to Covid they didn't respond for months, then they finally sent 2 people to take pictures of all tags & mattress...1 of them said they usually send bright pink embroidery floss, that day they were given white to hold across a white mattress, clearly it wouldn't show the unlevelness of the mattress. The end determination by the well known manufacturer claimed that there wasn't anything wrong with it, so we have been basically to put it nicely stuck with it. I have no problem informing people where not to purchase brand, or buy any furniture &/or beds there. I thought they were reputable manufacturer & store. I personally will never set foot in that particular store &/ or purchase another bed from that manufacturer.Thank you...sorry about rant regarding last purchase made elsewhere. So much for their 10 yr. warrenty, nothing but a worthless piece of paper. So happy we now have Mattress Firm in...

Purchased a Serra Mattress from this store just over two years ago worst mattress I have ever owned. Within 6 months we noticed issues with the sides collapsing and a pit forming in one side of the bed. We immediately contacted the store and of course they passed me onto the manufacturer. Note this mattress has over a 10 year warranty with it. The manufacturer told me to take pictures with a straight stick in multiple areas where you could clearly see almost 2 inches of drop. We filed on the warranty. Within a few days we received a denial of the claim due to one small stain about 3-4 in diameter no where near the damage. Please note we had used the expensive cover purchased from the store except on instance where we had it off to wash. My young son got sick that day and threw up. Most of which we cleaned up immediately. Long story short the claim was denied due to this small stain even though it had nothing to do with the structural issue we filed the claim for. The bed over the next several months continued to collapse to the point it was no longer usable within three years. Neither the Mattress firm nor Serra stepped up to back a bad product. Never again will we purchase from either company. This is from a 100% disabled...

I should have learned my lesson the first time I bought a mattress from this store. The delivery date they give you is not actually your delivery date, it's just the date they say their going to deliver it. Expect a call the day before your delivery after you have made all the arrangements to be off work saying your mattress hasn't arrived in our warehouse. During that unsettling call is when you will actually schedule your delivery, in my case 16 days after the initial delivery date I was given. I have ordered two mattress from this store in Fond du Lac and it happened both times. I can go on the Mattress Firm website right now and order the same mattress from the same store and it says the first available delivery date is this Sunday the 17th, but I just got off the phone with them and they assured me their is no way I would see that mattress until the 29th of this month at the earliest. If a new customer goes to the store the delivery date would be the 17th but if you ordered the mattress already and got the dreaded call that they don't have it and never did then the soonest delivery date is the 29th I couldn't make...