Best Buy — Attraction in Fort Collins

If I could give zero stars, I would. We were originally estimated delivery 5 days from purchase. 5 days was already a bit of a wait for us as our washer was broken, but we decided that 5 days was doable. They never called me to confirm an appointment time. As far as I was aware, there was a 12 hr window that we had to accommodate to. That was until I called them the night before our delivery was scheduled and I was informed that they were supposed to call me to set up a time slot. I set it up then on the call and called it a night. The following day I specifically woke members of the household up who work night shifts to make sure they were up when the delivery arrived between 9:30am-1pm. Around 12:45pm, my roomate texted me to say that they had not come and he had to leave for work. I called and was redirected to a corporate number where they told me that the delivery had been canceled due to our units being damaged in shipment. I was never called nor informed via email or text that our delivery had been canceled. This was extremely inconvenient due to my constant scheduling conflicts. I was then told that we would have to wait 5 more days for a delivery. This was now a 2 week wait for us and with no ability to do laundry. Again, they did not call me to set up a time slot. I simply recieved an email telling me what my timeslot was the night before delivery. With no confirmation that anyone could be at the house during that time slot. They uninstalled our old washer and dryer, hauled away our washer, and moved our old dryer into the garage. Only then he told me the dryer was defective and they would be able to deliver a new one the following day. Refusing to take the defective one with them and also refusing to reinstall our old dryer. I had to call them after not receiving a call, only to be told that this was not true and they could not deliver a new dryer the following day. I then called the store to confirm. Their delivery department told us we were already on their schedule for the following day. Again, I recieved no confirmation about a delivery time, they simply showed up at our house. Then told us they were only hauling away the defective dryer, and not reinstalling a new nor would they install the one in our garage. THEN I recieved a call where they told us, not asked us, told us they were delivering on Thursday and that we were already scheduled despite us not agreeing to the date.

I have called nearly 16 times. Been hung up on. Not informed of anything that is going on when I should have. The worst experience I have ever had with a...

Breach of Contract: On April 16, 2025, I purchased a refrigerator and a range from Best Buy using my Best Buy credit account. I paid the full amount—over $4,400—by May 1.

In the weeks that followed, we inquired about adding a range hood and later asked about switching to a slightly smaller fridge. The smaller fridge was nearly identical to our original one but actually cost less. Surprisingly, Best Buy insisted we pay extra to make this switch. We declined and chose to stick with the fridge we had already paid for.

That’s when things became bizarre.

Instead of delivering the refrigerator and range (which had been paid in full for over three months), Best Buy demanded two additional payments:

Full payment for the range hood, which was never part of the original order.

An extra $400 to cover "gift cards" that were included in our original receipt as part of a promotion. So they wanted over $1,600 for a range hood that retails for $1,100—adding in the supposed value of these promotional gift cards. When I refused to pay this inflated amount, they canceled our entire order and refused to deliver the appliances that we had already paid for.

Now, Best Buy is offering a refund—but:

It’s $400 short, supposedly due to those promotional gift cards.

I have no record or memory of receiving or using those cards.

They have no evidence they were ever used.

They claim to have no tracking information on them—despite the fact that they absolutely could if they wanted to.

To make matters worse, they now say it will take 6 to 8 weeks to issue the refund—for money they’ve already held for more than three months.

This feels like a scam. Promotional gift cards should not be used to withhold customer funds, especially when there’s no proof they were ever issued or redeemed.

If you had asked me a few days ago, I would have told you I was a fan of best buy. But this has been very frustrating, and it will be a long time before I step foot in any of their stores again.

Tomorrow I'm looking to buy the exact same models on my original receipt, and if I have to spend any extra money over what I paid Best Buy, I'm seriously going to conisder filing a claim in small claims court for the difference. Straight up breach of contract...

We recently discovered that we had been charged for Microsoft 365 Family for several years — a subscription we never knowingly signed up for, never used, and never needed. After some digging, it appears that when we purchased a PC from Best Buy Fort Collins, a free trial was quietly activated, and our credit card information was somehow used for recurring payments without our clear consent or understanding. This went unnoticed until now. When we went to Best Buy to ask for help clarifying the situation and locating proof of the original license we paid for, we were met with indifference and dismissiveness. Amanda, the greeter at the front door ignored us completely while chatting about personal matters with other employees. When we politely asked for help, we were sent to the Customer Service desk, where we were told there was nothing they could do. We explained that we had tried reaching Microsoft directly but couldn't get through to a real person — and hoped Best Buy could look into our purchase history or at least offer guidance. The store manager, Eric, became defensive when we voiced our frustration and disappointment in the store’s lack of customer care and professionalism. Instead of helping, he told us not to “call employees names,” even though we simply described what happened and how we were treated. This isn’t about “name-calling.” This is about accountability. Customers deserve to be heard, treated with respect, and provided clear help when something goes wrong — especially with billing for products they may not even realize they’re being charged for. We are sharing this review to warn others: Always check your Microsoft subscriptions and charges — you may be paying for something you never agreed to. Don’t count on Best Buy Fort Collins to assist you with product follow-up, even if the issue stems from something sold through them. Do your homework — and get help elsewhere if you want real answers. We hope Best Buy takes this as a wake-up call to train their employees better and treat customer...