AMC DINE-IN Coral Ridge 10 — Attraction in Fort Lauderdale

In a nutshell: This place is a rip-off.

Some unsolicited advice: If you want a genuine “luxury” movie experience, go to iPic or Alamo Cinema Drafthouse (though there are none near here, hence my recent Sunday afternoon visit to AMC).

IPic seems to be the place they are copying all their new ideas (recliners, food service, alcoholic drinks) from.

Service:

Terrible service, with the servers going in and out of the same entrance as the patrons, completely oblivious to the huge distraction they are causing every time they enter and exit. Even more obtrusive was the constant waiter traffic across the aisle directly in front of my seat. Picture someone going to the bathroom every 5 minutes and you get the idea. Despite their apparent ubiquity, my server only managed to refill my drink (the $5.19 fountain soda water) even once, and then only because I ran into her outside the theater on a bathroom break.

Ambiance:

This entire building is extremely run-down and dated. The entrance is literally filthy; they need to a invest in a pressure cleaning service and hire a maintenance man. I remember when this place opened in the 80s, and the only thing that’s been changed in almost 40 years is 1) they’ve replaced the old-style cramped theater seats with recliners and 2) closed off the front of the snack bar to install a kitchen so they can remain vaguely competitive with modern theaters.

The volume was also WAY too high, to where I'd wished for earplugs more than once. Seriously.

Food and drink:

$5.19 for a cup of Dasani Sparkling Water (or any other Coke product), $9 for a [famous local brewery] pilsner. Wine was also nightclub priced, at $13 for a small glass.

Having seen a lot of bad reviews about the food—in particular the $15 cheeseburger—I opted for what were advertised as “boneless chicken wings” which are actually 4 scrawny, room temperature, breaded but un-sauced, and over cooked chicken tenders (for $14!) with some awful mustard sauce accompanied by exactly 1 small piece of old celery and 1 bizarre, lengthwise-cut spear of cucumber with no blue cheese or anything else to dip it into. Truly, a lousy joke.

0/10,...

Terrible. I was going to be in Ft. Lauderdale for one evening, and it happened to be the premier night for Beauty & the Beast, so I decided to order a movie ticket for the closest theater from Fandango. Had I realized it was a "dinner theater," I would have gone elsewhere.

Someone else described the servers as "deer in headlights" and I think that's apt. Vacuous, vapid, vacant. I was in an end seat and the other seats in my row were taken up by a family. They ordered food, I didn't. The server kept trying to hand me food. The first couple of times I didn't realize that the people next to me had ordered food, and I politely told them they had the wrong person. They finally came, during the movie, and rudely hissed that they checked and it was the correct row. Thankfully, the teenage girl next to me (and everyone else) saw the bit of commotion and took the food. I said, "Oh, I am not with them." Now, I am a tanner-complected brunette. The family was pale and blond(e). I'm not sure why this needed pointed out.

More food came, and again the server tried to give it to me. Two or three times for food & refills, I had to tell the server that I was not with the family. I finally snapped and said, "You've been told multiple times that I am not with them and this is NOT my food. You CANNOT hand orders to a random person on the row who didn't even order it and assume that it's fine." Finally, FINALLY the server started going to the other end of the row and handing food off to the dad.

Between the 8-10 disruptions of this nature and the SCREAMING child in the front row, who was perhaps 2 or 3--FAR too young to be at a film, much less a bloody PREMIERE, but whom the manager refused to eject even after multiple people around them complained, I had a miserable time. I went and saw the movie again once I returned home and had the experience that I SHOULD have had the first night after waiting 3 years for...

Where do I start with this place. Well I guess by saying I’d been here once before and had an OK experience (nothing great for the expensive price) but did like the reclining chairs and dine in so we decided to come back.

The chairs were so uncomfortable and didn’t recline and when we asked the server he just said our theater didn’t have it. My back hurt the whole movie from how bad the chair was, which is super annoying since it’s basically the whole reason we chose to come back and drive almost 20 miles from our house to this theater.

Food wasn’t good. Sampler appetizer had mostly dry tots and lacked some of the other things like the sticks and the pretzels.

Complained to a middle age black guy who was the MOD after the movie and this guy could not have cared less! I told him how disappointed I was about the seats and that my back hurt and I didn’t enjoy the movie the way I planned on (it was a 2 1/2 hour movie) and all he had to say was that it says on the website that half the theater doesn’t have the good reclining seats and I should have payed attention to the website. HELLO?!? I didn’t buy tickets on the website 1.) And 2.) I checked and I STILL don’t see anything about that on the website and 3.) he made zero effort to relate to what a customer told him going out of my way to request a manager after the movie because it was that bad.

Conclusion: don’t go to this AMC because you will be disappointed you paid so much money (we paid $100) for a lousy experience and absolutely zero customer service.

EDIT THE NEXT DAY** I am nauseous and sick with body chills from this places food last night. It was horrible and the manager did not care about any of...