Amped Fitness (Fort Lauderdale) — Attraction in Fort Lauderdale

Updating a previous review so I can keep the metadata for suit. Place tried to extort me to buy into another training membership after their facility's lack of professionalism caused a contract breach. GM would only let me out of the contract they breached if I signed up for a new contract. This is extortion & duress. When I refused the GM barked “woman” at me to try & regain control of the conversation as he grew increasingly aggitated by my refusal to enter into a new contract. As well, at no point during anyone’s professional career should one yell “woman” at someone to try and regain control of the conversation, that's an abuse of a GM’s authority. It is disrespectful, and when I spoke to the district manager about this her excuse was “he's a married man” as if that changes anything.

His anger at me knowing what financial extortion is and manipulatuve sales tactics are, or that using the term “woman” in that context was meant to silence me, all were poor displays of leadership. That is not how one should act towards any guest. When I told him not to address me that way, he turned it into a political conversation about gender and started to make assumptions. When this conversation was about the gyms error. The gym breached the contract, NOT ME, & then the GM sought to intimidate & insult me. The GM trying to force me into a new contract under duress, & belittling me when I was knowledgeable of my rights is vile behavior. Absolutely, disgusting. I planned to keep my regular gym membership with them, but after dealing with the GM’s overt sexism and lack of customer service, I am cancelled. Well actually, he did without my consent so I charged back the last few months of services to my credit card as the services were not rendered, and canceled by him being petty. The gym breached the contract by overcharging me not once, not twice, not three times, not four times, but on FIVE occasions the gym overcharged me which is a breach as it violated the terms of our agreement. This was the sequence of events that caused issues with our training agreement. I never stopped my membership or payment on my VIP monthly membership, nor was I late on a payment. The club had my payment info the entire time, and I worked out in the club without issue numerous times since the breach. To be treated like this after AMPED breached the contract and tried to make me enter into a new one under duress, & the GM proceeded to use pejorative language towards me when I declined to enter into a new contract is a clear violation of FL’s Deceptive and Unfair Trade Practices Act & Fair Debt Collection Practices Act.

Attached is a photo of the my trainer acknowledging the cancellation (from months ago) the GM said never occurred. The previous GM said I canceled and here is textual evidence that will hold up in court. I have a consultation with a personal injury lawyer tomorrow, & will be requesting a copy of our contract once I dispute the debt with the collection agency. The gym blocked my access to the app. This place is an actual scam with actual con artists running their business.

Edit: The response is a giant lie and you can see lies in the response. I'm assuming you kept the camera footage of the GM’s behavior since you were put on notice of this issue day of. After I reviewed the state laws and the prior conversations, they breached and canceled the contract on their own. Even after their GM cancelled my monthly membership UNILATERALLY they were calling me to pay my monthly dues. This all started when your GM wouldn't let me come in because of the Personal Training contract and refused to let me use the gym. To which when I met with the district manager she confirmed he unilaterally cancelled my regular membership. I wasn't allowed to work out under my regular membership (that was paid) because AMPED cancelled and FIRED my PT w.o warning and told me my membership was cancelled. Update: See newest photo to prove their response is a lie. This is a promotion call from one of their coaches to try and get me to resign their...

As a founding member of Amped Fitness, I was excited for this gym, but my enthusiasm has been steadily declining over the past few months. The gym is unfortunately going downhill in several areas.

One of the most frustrating issues is the inconsistency in staffing, particularly on weekends during the staffed hours. On multiple occasions, I've shown up only to find that there is either no staff present or that they've left early. This disrupts my plans since certain amenities like the sauna and tanning beds are only available during staffed hours. Even when staff members from other locations are filling in due to the scheduled employees being unable to make it, they're often not familiar with the facility understandably, leading to more delays and confusion. How does a business not have adequate staff for hours of operation or allow an atmosphere where employees feel they can just call in and leave the business unstaffed? Let alone all employees feel like that where a member of another location has to come to cover their shifts?

Speaking of tanning beds, there has been an ongoing issue with both the beds and the overall system in place. Room 1 has been out of order for weeks and members are often confused about whether a room is in use. There have also been instances where staff have walked in on members who are changing, myself included, which is both uncomfortable and unprofessional. While the staff are apologetic, this is a serious issue that could easily be addressed with a simple system to track which rooms are in use. For example, how about making a laminated paper pass that members have to return upon leaving the room? This would be simple and at least show some initiative that issues are being addressed. Not only that, the cleanliness of the tanning rooms is hit or miss. So much so that I've started to bring my own cleaning towel. In the past when I brought up there were no rags in the room to an employee, he said he didn’t know where back up towels were and after I pressed that I needed something, he gave me a wad of paper towels. There seems to possibly be issues with inadequate training.

Unfortunately, the problems don't stop there. The overall gym's cleanliness is a major concern. The bathrooms, particularly on weekends, are often dirty, with soap dispensers broken, trash bins overflowing, and unpleasant smells. Just today, I walked into the women’s restroom to find urine on the floor, toilet paper in one sink, and a strong smell of urine (not shocking since there was urine on the floor). My fiancé has told me similar issues with the men's restroom always smelling of urine.

The lack of proper management is another issue. I've been told by staff that there is no front desk manager or general manager, which might be contributing to the ongoing staffing problems and lack of accountability. Despite promises of improvements in my own personal face to face conversations and in various reviews on here, the issues persist, and the gym has become more of a headache than a place to enjoy.

In the beginning, I loved this gym and was excited about it. But now the experience is falling short of the standard that was promised. As a paying member, I expect a clean, well-maintained, and well-staffed facility, and unfortunately, Amped Fitness is failing to deliver on these basic...

I began my association with this gym when it first opened. At the grand opening, the manager in charge was Tatyana, who demonstrated exceptional customer service and provided effective support for any issues. However, since her departure and the appointment of Josiah as the new manager, my experience has deteriorated significantly.

The difficulties began with a refund issue, where a double annual fee was incorrectly charged to the wrong card. Despite my numerous attempts to address this matter, including leaving five notes on his desk (as my visits coincide with times when no staff are present), Josiah ignored my requests. This neglect resulted in complications with my OpenPath access due to his failure to update my account status appropriately. I was forced to visit the gym in person and wait by the front desk for Josiah’s assistance. When he finally addressed the issue, his response was dismissive: "I already refunded this a while back. I don’t know why you keep calling." His lack of acknowledgment for the refund being issued to the wrong account and the absence of any follow-up from his side were particularly frustrating.

The situation further deteriorated when, for over a month, my OpenPath access failed to function. Josiah's suggested solution to delete and reinstall the app was unhelpful, as I had already attempted this multiple times. His response, "I don’t know what to tell you then," coupled with his refusal to engage constructively, was unprofessional. He stated that he would need to contact support to resolve the issue, but his dismissive attitude persisted.

Concerned about potential access revocation due to issues beyond my control, I expressed my apprehension to Josiah, who once again responded with, "I don’t know what to tell you."

Subsequently, on a routine early morning visit, my app access failed again, prompting me to enter the gym through another member’s assistance. Despite my efforts to comply with the gym’s policies, I later received an email notifying me of my account termination for violating the policy. This response seemed disproportionate given the lack of support and resolution from the gym’s staff.

Fortunately, Tatyana, now serving as the district manager, has taken a proactive role in addressing my concerns. She has investigated the situation thoroughly, facilitated the reinstatement of my membership, and resolved the outstanding issues. Her commitment to customer service starkly contrasts with the indifference and lack of professionalism exhibited by the current local management.

The overall experience at the Fort Lauderdale location of Amped Fitness has been deeply disappointing, marked by inadequate customer service, unsanitary conditions, and a general lack of professionalism among the staff. It is regrettable that the manager’s shortcomings have necessitated intervention from higher management to rectify these issues. The gym’s operational deficiencies, if not addressed, could jeopardize its viability, and it is only due to Tatyana’s dedication that my concerns have...