AutoNation IMAX 3D Theater — Attraction in Fort Lauderdale

This was my first time at any IMAX theater my husband (Angel Roque Ramos) decided to take me and went above and beyond and got the VIP tickets with the early entrance and all this other stuff bought the tickets and everything purchased I believe on the phone or on the Internet ahead of time. Days before he kept telling me of all the behind the scenes footage of how its all been redone since the last time he had been there. So was thoroughly excited as I love the movies like a stripper likes 20.00 dollar Bill's and a fat kid loves Cake.

We got there at the box office around 4:02 to 4:05 p.m. on Sunday August 13th 2017(08/13/2017).

Not sure exactly what happened but for some reason the Young Man could not find the tickets in the system. My husband gave him a confirmation number that he had written down give him his driver's license(DL) gave him another number I believe from the Internet or something like that with the confirmation of the purchase. He repeated this process of giving these 3-4 pieces if information a few times. The young man got up left and then came back still nothing. Not till he enlisted the assistance of the young lady beside him I believe. From what I could see as I was standing off to the side beside my husband who I could see was pissed but held it together as he could see the guy was trying. We both work in the industry and know what it is to be on the other side of the counter and the Young man was not being rude. However after the young lady beside him helped figure out our dilema and showed him where to look to find the tickets in the system. While the Mic was still to his mouth he started explaining to her that he didn't know That's where they are to look now or a suggestion of a change in procedure. As he realize he was speaking into the Mic quickly moved it away and finished explaining to the lady and then finished helping us.

Then once more he asked for the DL and then printed it off gave it to us with an apology. Now the mood from excitement has changed to disappointment and me trying to passify my other half. By the time we left the box office we had only enough time to walk straight to the line and moments later go inside to find our seats.

This ordeal took us a bit of part of 20 minutes to be able to get everything sorted out, while wasted time standing there watching people come and pay the regular price quickly get a ticket and leave. We didn't even have time to go and purchase concessions or whatever else that they would have liked in preparation or an anticipation for the movie. After we were seated my husband then left by himself to go buy food and drinks and then struggle as he figured out how to bring it all back into the theater as we both could not leave for fear of losing our seats? I mean what the point of being proactive and purchasing ahead of time and paying extra if your system is not easy for your staff to figure out.

If it is easy to figure out then there in lacks an opportunity(ies) for training your staff OFF OUR time and experience. Not Fair.

SIDE NOTE: THEATER WAS CLEAN, CORRECT TEMP AND AMAZING MOVIE, SOUND AND FACILITIES, Some thing to consider trying again minus the advance payment and...

Do not go to this horrible place.

I've never been to a theater anywhere with a "no refunds, no reason" policy. You would think that if a vendor couldn't provide the service they sold you, they would refund you. But general manager Theresa Waldron refused to refund us, even though there were no acceptable seats available. You pay the jacked up ticket price in a theater like this for the "IMAX Experience", but beware because Theresa Waldron's idea of the IMAX experience is for you to sit three feet from the screen looking straight up, while your wife sits in the back of the theater because there are no longer two seats available in which you can sit with your spouse.

When I asked to speak with her, she tried to escort me away from the line so that she could continue to sell tickets to unknowing customers who would be put through the same horrible experience. I refused to move, which is when she got nasty. I've never seen such inept and downright offensive behavior from management in any theater. You can go to any budget AMC, Cobb, Movieco and if you change your mind at the last minute you can get your money back quite easily. You can go to more expensive premium theaters with bar service like iPic and Cinebistro and get your money back or at the very least get a credit for a future movie, but Theresa Waldron thinks that the horrible service provided at Autonation IMAX is so superior that she can refuse refunds and not provide customers the theater experience they are paying good money for.

I was so offended by her behavior and attitude that I told her that I would be filing a chargeback on my credit card, since I did not receive what I had paid for. She looked at me with a smirk and told me they would be disputing it. Unbelievable. As I walked out, stunned, she continued to yell at me and my wife, as additional customers made more non-refundable purchases. Whoever hired this woman should have their head examined.

Don't ever give these idiots your credit card. ...

As someone who’s been a recurring patron of this theater for over nine years, I’ve gotta say that I’m extremely disappointed in my latest (and last) visit to the Autonation Imax theater. I have scene every Christopher Nolan film here since 2012. Despite purchasing a ticket to see Tenet weeks prior to the showing, I received a call from the theater, on the day of, informing me that due to COVID-19 all seats will be assigned by the theater. It turns out that they handed out seats based on last names rather than order of purchase, meaning that I got stuck with the seat closest to the theater despite being very early in purchasing my tickets. When I asked if there was anything I could do to get a better seat, the employee on the phone recommended switching to another showtime, but said that even then he couldn’t guarantee that I wouldn’t end up with the same seat. I told him that I needed to decide and that I’d call back in 30 minutes. As it turns out, the theater’s automated phone system is absolutely horrendous and after following all of the machine prompts, the call hung up, leaving me unable to change my showtime. I ended up having to sit in the first row, right next to the speakers, and was unable to understand any dialogue whatsoever whenever there was any music playing in the film. On top of that, my neck now hurts from having to stare straight up in order to see anything. I have been excited to see this film since the very day it was announced and this is, by far, one of the worst theater experiences I have ever had in my life. It’s a shame as I was eager to support one of the few remaining theaters that still...