Moss Marina — Attraction in Fort Myers Beach

This past weekend, I brought guests down to Bunche Beach to check it out and have some lunch.  I have a pair of Seadoo racing jetskis and I'm an avid rider, however, the other driver is not.  I anchored my jetski off the beach and talked the other driver through how to anchor and what to look out for in the process.  Just as I'm explaining to make sure and not let the jetski ride over the anchor line - zip! - it was gone.  Completely wrapped itself around the impeller shaft in a matter of 2 seconds.  Fortunately, I yelled to pull the engine cutoff and got it shutdown before damage was done.

This being my first time having this issue, I started looking at what my options were on a Sunday afternoon.  Sea Tow would have been a nightmare, no local dealers were open on Sunday to even come help me.  I decided to tow it over to Moss Marina using my other jetski. The dock hand met me at their floating dock and guided me into a wide slip that I could maneuver both skis into easily.  I explained to him what had happened and he called for the marina manager, Gary, to come talk to me about what options I had.

Gary met me dockside and we talked through options.  I pulled it around so Chris, the lift operator, could lift it out of the water and we could see what we were dealing with.  Chris moved it out and we got underneath and saw the anchor line and hook jammed up in the impeller.  Gary immediately jumped into action and we started removing things to get to the obstructions.  We were met with many obstacles, the biggest being the hook at the end of the anchor line being wedged in and the only way we could free it was to remove the jet cover and IBR system to be able to push the hook through the backside.  Gary and Chris worked with me for hours to methodically take everything apart and free the obstruction.  Once freed, we were all ecstatic that we could put it all back together.  Chris moved it up and down on the lift to give Gary and I the right angles to work on things and we got everything put back together and back in the water to test it.  It fired right up and ran perfectly.  By this point it was well after the marina had closed and Chris and Gary had stayed late to help me work on something neither of them had ever encountered and worked as diligently as I did to get it running again.

They could have told me sorry, move along.  They could have charged me a ton of money knowing I was stranded.  They were extremely affordable and exceptional guys to work with.  But, Gary and Chris both went above and beyond and have a loyal...

My rating is on the boat dealership side of this business. We bought a band new, expensive boat at the end of May. They sold the boat to me without disclosing that the 300hp Evinrude no longer had a production company behind their motor. In fact, this motor was pushed heavily on me. Now that may not have mattered much if the new motor on my new boat ran and never had an issue, but that's not the case for me. 12 days after picking the boat up, the motor blew. I understand that things happen, but the effort this dealer put forth was an embarrassmant to anyone providing customer service. The amount of times I was lied to is unreal. Commitments were missed, communication was non-existent unless I followed up multiple times...Ultimately the motor had a powerhead replaced months after going down. Shortly after getting the boat back, another service call for what ultimately was incompetence on installing the motor. After getting the motor back, the unit clearly was missing power it had when I bought it. I bought a ~50mph tritoon that now won't crack 40mph. I set up another appointment to get this looked at. 2 weeks of it sitting in the shop 'due to weather' and several follow up calls later, they finally decided that there are no codes so nothing is wrong. They acknowledge that it lacks the speed and power it should have, but the owner of this business says there is nothing they can do and to pick the boat up. This is a highly shortened review summarizing my experience. I wish someone wrote something like this when I was researching this dealer, but all of the reviews are for their rental company or fuel dock. If you want to do business with someone that treats even 1 of their customers like...

I can't say enough kind words to say about Capt. Kelly and the service we got at Moss Marina. Having newly re-located to Ft Myers Beach from California, we soon found out that much of the community is centered around boating. Since our new house has a dock and lift we naturally bought a boat. "When in Rome..." and all that. Its been quite an eye opening learning experience these past few weeks as neither one of us has a clue about "boat stuff" especially how to park one! Our boat came fully fueled when purchased but we burned through that and had to re-fill last week for the first time. I had visions of ramming into the gas pumps, and all the other boats that had the misfortune to be refueling at the same time we were (..did I mention that we were new at all this?..) Labor day we idled up to Moss Marina with just fumes in our tanks and dread in our hearts when on the pier was Capt. Kelly who grabbed our line and helped reel us up to the pump. He stayed with us helping us gas up, and fill our fresh water tanks. He recommended a map "chart" for me to purchase inside their convenient store and entertained us with friendly chatter as we filled up. He gave us helpful hints on boating, then thanked us and helped shove us off and on our way!!!! The only con I have is that Capt. Kelly isn't there at our dock to help us. I don't know how much more our boat and pylons can endure of my...