Macy's Furniture Gallery — Attraction in Framingham

TERRIBLE STORE ASSISTANT in the ladies shoe department, named George. He treated me today with so much disrespect. I waited in line to get shoe sizes and another lady skipped the line and I told him I was there first waiting, he said “I know you were here first but what do you want me to do?” .. then I continued to wait and when he came back instead of thanking me for waiting and helping me he proceeded to say “do you even work? You probably don’t even work”.. and then said he wasn’t going to help me, at that point I just left. I feel sorry that he is so unhappy that he needs to treat people like this and especially customers. Macys HR: please improve your customer service and train your associates basic respect and manners, or do not have people like George work at your stores. So disrespectful.

George, to answer your question.. I do have a pretty awesome job and I would never treat anyone the way...

not happy with their furniture delivery. Only available on Tuesdays, and constantly changing time, this is annoying because we have to schedule everything around the time of delivery. We already spend two days waiting for them to deliver the bed frame and assemble it, the second time, they don't have an instructor for assemble, they said someone is coming to give the assembler instructed, waited for another hour or so, and still nobody show off. It already time to close the business. Don't like this place. The stuff helped us is also not the kind we like. We were back to hoping for an Asian woman for help because the first time we visited, she's the only one in store and she's very polite. Second time we visited, an white woman helped, named Julia. Very unhappy to be served by her. would never use...

I am leaving this review based on the customer service after you make a purchase from Macy's. I have been on the phone over 6 hours in 2 weeks to resolve a credit from a couch from Worry no More. Each time I spoke to someone , I was giving different information over 5 people... 5 different stories I was on the phone with a man for over an hour only to be told I need to call someone else to resolve my issue.. I will never ever recommend this company and or the "worry no more" they try to sell you. The phone customer service is useless.. even though they have been friendly they are not helpful... Such a disappointment. Never again will I make the same mistake by walking into macy's furniture... I never ever leave bad feedback on a company but this Company's customer service is...