TL;DR. these 3 stars belong to headbanger guy, not Michael's, who get no stars. Just order your stuff online

I know it's busy so I called in asking for the thing I wanted since the website said they had them in stock but it's the Christmas time so stuff is flying off the shelf. I got some "ummms" and a "let me check." And got put one hold. It taking a pretty long time so I decided to see of i could get to the store before they took me off hold, too bad they just hung up on me after 20 minutes while I was about a mile away from the store.

I go on, go to the aisle that the website said the thing i wanted was, and lo and behold there were a few left so I bought all of them. I realize that I could grab a Christmas present here too. There was a gentleman with no name tag who had just got done helping another customer who I could best describe as having long hair, studded wristbands, and who might pay a premium price for Zakk Wylde's branded EXTRA T H I C C guitar strings. I asked him where I could find some fancy coloring books and without missing a beat he tells me the exact spot they're in. I end up racking up an additional $50 for a set of really nice markers and some elaborate coloring books before I make it to the checkout.

When I got to the line the girl ringing me up asked me of i was the guy who called about that thing. I told her I was and she apologixed and said they just weren't able to find them (it took me less than 60 seconds to track them down and I had never been to this Michael's location before) I paid for my stuff and got outta dodge. Hats off to you headbanger guy, guts like you are the only reason retail clings to life.