I bought a mattress about 8-10 weeks ago at a different Sit 'N Sleep, different county. I bought what I really thought my body needed based on my previous mattresses. It felt great for the time I tested it in the stores. I researched the mattress online as well. But after the first 2 days sleeping on it, it caused me a great deal of pain. I was bound and determined to make it work but I was REALLY hurting badly. I honestly didn't know what to do. So I added some really thick blankets on top of the mattress to see if it was me or the mattress. To my amazement I woke up the next morning barely hurting. The pain I had before the padding had become unbearable. Now what?
I went to Sit 'N Sleep in Fullerton (I had recently moved there). When I walked in I felt like there was no hope. Then I met Robert Cueva. I asked him question after question. What about this or that, I think I need this for this reason or that for a different reason. What if...
He had me try several mattresses, based on what I could afford. Then he asked me to go to Brea, a larger store which had 2 or 3 other models he didn't have. It wasn't far. I didn't look at the price at first, I just wanted to see how they felt. I tried them out, going back in forth for at least an hour or more. The one mattress that was the most expensive exchange I tried last. It was softer, like lying on a cloud. Amazing. Could this really be the one? As an adult I've always slept on a firm or hybrid mattress. I'm quite a bit older now, bad back and neck. To me, firm seemed the obvious choice. Soft had to be bad. Surely soft can't be supportive, therefore moderately firm to firm had to be the right choice but it clearly wasn't.
I called Robert as I headed back to Fullerton asking a ton of questions. He never ever seemed annoyed and he was always able to answer my questions. You can tell he knows this business well. I made my decision and went with the softer mattress. It still seems odd that firm is the wrong choice after all the years I slept on them, but it clearly is for me now. With this mattress choice, even though it is softer, at least while testing it, I still felt the support I need.
Robert helped me get the mattress I need. As I was leaving I looked at him and asked "you knew I would choose the softer one didn't you?" He nodded yes.
I want to thank you Robert for your kindness, patience, knowledge and enormous customer service! You are a very humble person and really care about finding the best mattress for each person that comes in. You also have heart. Robert...you are absolutely awesome. Thank you again, and I pray that God blesses...
Read moreI visited another mattress store before Sit and Sleep, and left disappointed and honestly a little bit mad. I walked around, looking at the mattresses for about 20 minutes, and not one of the sales people even said hello. I’m not certain what their reason was for ignoring me, but I did notice that I was the only woman by herself In the store. Perhaps all those male sales associates didn’t realize that we single women can actually sleep without a man to help pick out our mattresses. 😒 Then I decided to visit Sit and Sleep In Fullerton. Robert Cueva greeted me immediately when I walked in the door, even though he was already helping several other customers. I explained to him what I was looking for, but also that I really didn’t know how to figure out what type of mattress I needed to help with my back pain. Robert told me about their Bed Match process and helped me get set up for the two minute scan. (Honestly, I think it was one of the coolest things I’ve ever experienced.) After that finished and we knew what I needed Robert guided me to some different mattresses that he thought would best meet my needs. The most amazing part, was when I fell in love with a mattress that I was afraid was beyond my means, Robert took the time to show me mattresses that were very similar but less expensive. Who does that?!?! It is so unusual in our culture to be treated like you’re someone important by a sales associate that I was just blown away. In the end, Robert helped me get the mattress that I fell in love with, in a way that worked with my budget. SCORE!!. I can’t say enough good things about this experience. The process at Sit and Sleep was great, but having Robert help me and go above and beyond made it fantastic!! Thank...
Read moreFred Powell helped my 22 year old Son order the Nectar mattress after trying it out in the store, my Son has been not happy with the mattress we had purchased from Costco about 6 years ago and had heard Nectar Mattress was the way to go. He's an athlete and needs a good nights sleep. After laying on it for sometime in the store he was ready to order. It's guaranteed for a full 365 days and you get a mattress pad and sheet set and two pillows with purchase, added bonus. The sheet bundle is really nice and not sure of the thread count but I am very particular and these feel wonderful. It was quick, easy and I am very pleased with our experience. It was delivered in less than 24 hours and the guys who delivered were wonderful as well. They helped with the mattress we were replacing which I was giving away and they wrapped it quickly in the plastic the new mattress came in, so it would stay clean for the person we are donating the mattress too. All together a terrific experience and would highly recommend Sit 'n Sleep...
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