ZAGG Downtown Crown — Attraction in Gaithersburg

Kyle is a sweetheart who understood the assignment to an extraordinary extent when I explained my dilemma of having a time crunch risking being late to work but I needed my phone screen fixed asap to make my day functional, and trust me I went out of my way to choose zagg, could have definitely gone somewhere closer to my job and more convenient with less time risk but my previous experience which was just as lovely as this one brought me back despite having to be at work very very soon. There was no way I could have expected him to finish my phone screen replacement+new screen protector application to accommodate my time constraint but he went above and beyond to do his best speedy work which was just as perfect if he were to do it in the amount of time I was warned it could take originally. 10/10 service coupled with his 11/10 personality. Love this place and you guys should too, shout out to Kyle I appreciate you so much! For those of you curious, I was just barely 10 minutes late added in with me delivering a coffee to my coworker across the street, definitely my...

If I could give zero stars, I would. The store at 126 Crown Park Ave, Gaithersburg, MD 20878 was truly horribly with customer service, follow up, and quality of product. After initially "upgrading" me to a new screen protector that completely failed to adhere to my phone, I was informed by the managers of the store, Syed and Jeff, that the reason it was not working was because of my phone case, the Note 9 Otterbox. I was confused as the Zagg screen protector is the recommended screen protector for this phone case, but was then told that the failure was my fault as I had "put the case on too fast, causing it to hit the edge of the protector." I am at a loss for how the protector being incorrectly sized for the phones that it is designed for is somehow my fault, when in fact, the previous protector I had from Zagg worked perfectly. In addition to this, the replacement process took over 6 weeks, and the managers at the store failed to return even 1 phone call regarding the availability of a new protector. The matter was...

Only buy a expensive Zagg case if you don’t care about the warranty. I bought a Zagg case earlier this year, and took photos of the case that I had bought. The same day I registered online, for the lifetime garuntee. The case cracked, and it is supposed to have a lifetime guarantee; so I went into the store, and explained what happened. The incompetent employee then said that the case in the photo was different than my case. He Insisted that my case was not theirs and forced me to drive to ATAT store where I bought it. ( he was wrong it was the exact same case) So I got a receipt and then came back only to find out that the store is separate from the online account. Which means he can’t look up that I bought a case. So I now need to contact the online aspect of the company to get my screen fixed. Which is completely useless. I will never make the mistake of buying a Zagg case ever again. They don’t recognize their own products, and due to company miscommunication they...