Yemm Chevrolet Buick GMC Chrysler Dodge Jeep Ram — Attraction in Galesburg

I brought my 2015 Ford C-Max hybrid into Yemm for an oil change and tire rotation. When I came back to pick up my car they told me they were unable to rotate my tires because the lugnuts were swollen. Fords are known for that and all they have to do is take a 19 mm socket and put it on to get the lug nuts off they rounded off my lug nuts on my tire and wanted to charge me for it to put new lug nuts on which I did not need to do. Now though because they rounded them off with the wrong size socket well that was just the beginning of my problems couple days later I decided to check my oil I figured they were so incompetent they couldn't even take a lug nut off without Destroying it I'm sure glad I did check my oil they had it over full by about a quart and a half. When I took my car back in to have them adjusted the issue supposedly they fix the issue well when I checked my oil it was where was supposed to be. A short time later I drove to the quad cities to visit family and when I got back to Galesburg I noticed there was a puddle of oil underneath my car so I checked the oil dipstick and there was no oil on the dipstick whatsoever. I bought my car at billion Auto Honda in Iowa City I'm so glad I took an extended warranty on the car when I bought it it only had 71000 miles on it. So I called my warranty company they told me to have it towed to a Ford dealership which I did here in Galesburg it took me two weeks to get my car in and I had asked him if they would give me a loaner vehicle while mine was in the shop being worked on because this was on them they refused so for two weeks I had no vehicle to drive. When they finally got it in they gave me a call and said my car was ready to be picked up. When I got to Galesburg Ford dealership they told me that the mechanic at Yemm had poked a hole in my oil filter when he went to adjust it from being over full. And that they had ran diagnostic tests on it to see what damage had been done to the motor and as far as they could tell the computers were telling them that everything was okay but if I had any issues down the road that they would be responsible for any damage that occurred to my engine because of their Mechanic's neglect. And that there was no bill because Yemm paid for the oil change that they had done at Ford and the diagnostic tests. Well one oil change later my car is making vibration noises only when the generator engine that uses oil is running because it is hybrid that it never made before and I have less than sixteen thousand miles left on my extended warranty so I went to Yemm and told them what was going on with my car and told them that because of their mechanics neglect that my car is having issues and would they please work something out with me on a different vehicle my 2015 Ford C-Max it's completely paid for and I told them that I don't want to make a bunch of car payments now because this was supposed to be my last car I'm 60 years old these 2015 Ford C-Max have up to 300,000 to 400,000 mi life expectancy. So they spoke with Mr. Yemm and they came back with I would have to prove it. If you are an honest businessman I shouldn't have to prove anyting but I do have the paperwork that shows that you paid for the bill that your mechanic caused all my problems. well there's your proof sir. Anybody that's got half a brain or any mechanical skills knows that if you drive a vehicle from Galesburg Illinois to the quad cities and back to Galesburg and the whole time you're motors pumping oil out of the oil filter because of your mechanics neglect knows down the road the engine's going to fail and it is going to be weakened. I gave you every opportunity rectify the situation and you tried to sweep it under the carpet shame on you Yemm. Enclosing my review if you want to buy a new car I can't think of a better place to do business with than Yemm but if you want to have a mechanic look at your car at Yemm run run run...

I have never in my life been treated so well !! From the initial contact with Jody to the delivery with Dustin, it was truly the best car buyer experience I've ever had. The truck I bought was perfect with everything I was looking for. I had the worst car dealership experience the night before. Thanks 👍 for the Best Experience and I look forward to revisiting you all in the future for my vehicle maintenance services 🤠

I had another VERY Pleasent experience with Michele in the Service dept. She was very professional. Michele told me what was going to be done and kept her word. Great job Michelle, 👍Thank You👍, Dustin (my salesman) who jumped in to help make this experience with Michelle and the Service dept. a Very Pleasant experience.🤠 Another nice Service Dept. Experience. I really don't have to worry about my truck as I have a good service angel 😇 with Michelle. She is truly a Great member of the Yemm Chevrolet and GMC family. I really hope that the management of the dealership recognizes what a True Asset that they have with Michelle in the Service Dept. I definitely will be back for more good service. Michelle (My Service Advisor ANGEL) treated me with the up most courtesy and professionalism as she has always done. She not only took care of my Oil change and Tire Rotation but also took care of my anti brake issue as well as another issue that I was not even aware of yet. So as always,my service angel did another great job which is why I will continue to bring my business to her and YEMM CHEVROLET/GMC.👍🤠🤠🤠 Another visit to Yemm GMC and picked up my truck and so far it's running like the first day I purchased it. Michelle and the service department yet another Great job. 😃👍 Thank y'all !!! I not only recommend Yemm GMC to anyone that will listen but will continue to bring my business to you as I've enjoyed this purchase of my truck as well as the continued professional service from Michelle. Jan.09, 2024 I had another Great visit as well as another service appt. to which I am super satisfied with. I arrived at the dealership 5 minutes late due to one of the worst weather days of this year so far. Everyone was happy to see that I had made it there safely. They continued to perform all the service work that Michelle and I had agreed to on the estimate. Unlike other dealerships and repair places in my past There were absolutely no surprises on my bill. I will continue to highly recommend this Dealership and service department to anyone who will listen. Michelle B. You are the best!!!!! Thank you all for continuing to make this truck purchase the best I've ever experienced !!!!! May 26th of 2024 Ihad yet another GREAT experience With Michelle B. and the service department. I don't know how else to say it. She is the best !!!! 08/13/2024 Again, I had another great visit with Michelle in the Service Department. All I can say is this dealership has been the Best dealership I have ever dealt with. KEEP UP THE...

I purchased a used Chrysler Pacifica at another dealership in town. Needing repairs, I scheduled an appointment at Yemm as they have certified Chrysler mechanics. The lift gate was not closing and there is a clicking noise coming from the dash of my van. After looking over the van, they called to tell us we need new sensors in our lift gate and that there was no clicking that they could find. Shocked that they told us there was no clicking, my husband and I go to pick up the van and present to the front desk lady the clicking noise that we were complaining about. She goes on to tell us that now there is a clicking but it’s not a problem. So after basically making us feel like we’re crazy and there was no clicking. Now there is a clicking but the codes came back ok. We were charged $130 for no solution and to just live with this clicking noise in the dashboard. They attempted to repair the lift gate at another appointment as we had to wait for sensors to arrive. Now we return to pick up the van for the second time, pay over $600 for these sensors/labor and before even leaving the parking lot, the lift gate does not close. I return to the front desk and tell her the issue is not fixed just to find out another part has to be ordered. The service manager had to be called to explain what was happening because there was no communication between any one clearly. Although we appreciate the continued work to fix the lift gate, if I hadn’t checked before I left, I would have been left at home with no answers! Would any one have even called to tell me another part had to be ordered? So after all that, I’ve paid in total about $900 for them to tell me I’m crazy and hearing things and to not fix any of the issues my van has been having. As I write this, I have been waiting over a week for someone to call and tell me if the part has arrived or not. We will not be returning to Yemm for any future service on the Pacifica. I would rather drive out of town to spend my money than be treated like an...