Appliance Factory — Attraction in Garden City

We purchased a bed and a washer dryer set from this company on Thanksgiving day. We originally went in for the bed but while they were ringing up the bed and box spring, we noticed that they had a very nice Samsung washer and dryer in the show room marked as on sale for $300 each. We decided to add the washer and dryer since we were going to get such a great deal. When they were delivered, we discovered that rather than being brand new as advertised, the washer and dryer were actually scratched and dented inventory that the store had. Upon calling the store, we were informed that the sale was actually only on their scratched and dented models rather than on the new models as they had advertised in the store and as the salesman explained to us. In addition, we were charged extra delivery fees that were not disclosed at the time of our purchase when they informed us that the delivery would be free. To top this all off, the invoice we had was completely different from the invoice the store had on file, increasing the confusion over what we were supposed to have been charged for. Despite the false advertising, all the store could do for us was refund us the $60 for our bed frame and a $30 delivery fee that should never have been charged in the first place. This was after we spent $1500 in their store, $600 of it on merchandise that was not at all what we were told it would be.

I will never go to this store again, and advise others to steer clear. If you do go to this store, I would be sure to clarify what you are paying for and be sure that is what actually arrives at your house upon delivery. Also be prepared to pay $30 for the delivery and another $30 to have the employees move anything into your house. Absolutely not a good experience and only minimal reparations were made by the manager.

An additional note I would like to make is that when we were finishing our purchase, the salesman informed us that if we wrote a review for the store right then and there they would give us a free set of knives. At the time, we thought this was a little unethical but we were pleased with our service and wrote a generic positive review, showed it to the salesman, and got our free knives. I see several other generically positive reviews posted around Thanksgiving 2015 and I have a hunch most of these reviews were posted under the same conditions that our first review was posted rather than being genuinely...

We purchased a dented brand new model freestanding range that arrived same day to the Greeley location. The manager, Jim, said that it had been inspected thoroughly and only had a dent on the right front door. Everything else checked out. So we purchased it for a great price and had it delivered. Once we got it inside, we noticed that the left front of the door had damage to it. The top left front of the stove's enamel had been scraped and the actual oven door on the top left corner was broken...leading us to believe it had been dropped on that corner prior to delivery. We let the company (manager) know and they said they would just replace the stove since it wasn't worth the hassle for them to replace the door. I let the manager know we didn't want to spend more money and liked the stove we had, so we'd like to stick with the same caliber of range we had originally purchased. He told us to come in and look at what they had to offer and that "they would get us taken care of since we'd put up with them for so long" (2 weeks of trying to find out what their decision was with our broken range). When we went down to look at what they had in stock, an associate, KC, told us that he couldn't set us up with the caliber of what we had at the price we paid. I called a couple of days later and spoke to the manager who originally said that he would "get us taken care of" and let us know that there wasn't another range that offered the same features for the price we paid. I am disappointed in this company because I feel that since the range was damaged (dropped on the left front corner) prior to delivery, a replacement offering the same features as what was originally purchased at no additional cost to us, the customer, should be the next step to rectify the situation. I was not impressed with the lack of help in remedying the situation and will not be recommending this establishment to others. When it comes to customer service, if your company is at fault, it is your company's duty to make it right for the customer's sake. This branch of AFO did not...

Scheduling of deliveries at this place sucks. I got scheduled for a time I couldn't be there so I immediately called back (because I just got a random voicemail, no missed call) and no one answered. I called the store, no one answered. I waited till the next morning and called the store. I was told it would be cancelled and rescheduled for next week, then later in the day I get a text that the delivery was 10 minutes away - what the?!? I called the store again, of course they don't know what's going on. The house is a rental, I cannot just sit a wait all day, nor can I be there at certain times of the day. It's a recovery home so the guys that live there all have different schedules and shouldn't be signing for anything. The delivery guys were supposed to put the new fridge in the kitchen and put the kitchen fridge in the garage where we had a different one. Well, they set up the kitchen one then "didn't know where the other one was supposed to go" so they just set it in the middle of the garage and left it there. NONE of this would have happened if I was able to get in touch with someone in the first place, or if the store actually rescheduled it like they said they would in the second place. I needed to be there but couldn't, and no one was helpful, and the process screwed up everything. The job didn't even get completed. Seriously so frustrated with this whole process. We have several recovery homes and I will never use this company to replace another appliance again. The first delivery experience was also frustrating, and now this? Twice has no...