Mattress Warehouse of Gastonia — Attraction in Gastonia

My wife and I went to this Mattress Warehouse (MW) store the day after Labor Day to see about getting out daughter a new mattress. Her old one was just shot, huge dip in the middle, squeaked when you sat on it, and really was not doing anything to help her sleep through the night. We met Victoria in the store, and she was SUPER helpful! The first thing she did was have our daughter go through their sleep analysis system to help find a mattress that would be best for her. It was very neat to see what it all entailed, but I have to say the process was very informative and much more in-depth than anything we have seen at other mattress stores. After that we went around and had our daughter try a number of different mattresses. We found one that seemed like it would be the best fit for our daughter's needs as well as our budget. With the Labor Day sale pricing and other discounts, it seemed like a really great deal, but being a savy shopper, I told Victoria we would be checking other places and if we decided to buy from them we would be back.

We went across the street to Original Mattress Factory (OMF), as well as Mattress Firm (MF). The quality of OMF was just not on par with the mattress we had tried out at MW, but the sales person at that store was on the phone and didn't even acknowledge our presence, so we left after sitting and laying on multiple mattresses. Next we went to MF, and the vibe from that sales person was just not right. We are huge on customer service having worked in that industry for many many years, and frankly we were just put off. So we went back to MW, and Victoria was with another customer, so we told her to just finish with them, we weren't going anywhere.

At the end of everything, we bought the mattress we had priced, added a low rise bunkie board, and haul away of the old mattress. We also bought their mattress cover to make certain our warranty was good for the life of the mattress. One thing we really liked was their guarantees. My fav, if they do not deliver within the three hour delivery window, your mattress is free. Rest assured, I was watching the clock - but it arrived on time. I would do business with these...

Upon initial purchase everything seemed to be going great. We were financed through synchrony but still had to put down a deposit of $300(9/4). A week later, I received a letter from synchrony to finalize my approval. During that time no one contacted me to see if we received any info from synchrony about our approval. I spoke with Audretta once the approval was finalized, only to be informed that my bed would just now be ordered that day. In the store when I made my deposit Audretta stated that it would be 3 weeks before I received my mattress set(9/25). Once my 3 weeks were up I contacted her to confirm me picking up my mattress set. She then stated that it would be an additional 2 weeks due to it not being ordered until she received my synchrony information. I was totally unaware of this process, due to her lack of information. She stated that my mattress would be available in 2 weeks but my adjustable frame wouldn't be available for 4 weeks. Overall, I am very dissatisfied with the service that I received because there was a lack of information given in the beginning. Had I known nothing would be ordered until synchrony contacted me I would have gone another route. I was really in need of a bed only to be mislead about the process and time frame. Sadly, I was dealing with an experienced manager who seems to have only been trying to make a sale and not worry about the customers need. Never again will I purchase anything from here or...

My husband and I purchased our brand new king size mattress here Saturday and it was delivered today(Tuesday). We had enough time to pick out new bedding because we upgraded from a queen size to a king. Eli was an absolute GEM throughout this whole process. He showed us the bed test and explained how helpful it would be in assisting us to make the correct choice for us and our sleep needs. He was very knowledgeable and kind. He took us through the store and showed us all our options explaining a bit about each one including how it was made and what materials were used. He asked us different questions about our sleep habits and listened to our thoughts and concerns about our budget without judgement. We ultimately chose a mattress from a brand that he highly recommended since he has the same brand of mattress. I was thoroughly impressed with his effortless ability to really make you feel at ease and confident in your choice of purchase. Delivery went extremely smoothly. It only took all of 8-10 minutes total for them to carry out our old mattress and bring in the new one. They were very polite and respectful of our home.

Overall this experience was amazing and come time for another new mattress, I will definitely be heading to Mattress Warehouse in Gastonia for...