Natural Grocers — Attraction in Georgetown

I was the first person in line today for the special senior citizen hour. I chatted with a couple other folks as we practiced the six foot recommended guidelines. Other shoppers joined the line. They too were following recommended procedures, although the woman behind me and I were the only two wearing masks. Plus, I was wearing gloves. As we entered, an older couple somehow passed by all of us or had already been allowed in. They had two baskets, LOADING THEM WITH EGGS! They had situated themselves to make it nearly impossible to get by, much less honor any recommended guidelines. 'Soon as I saw an employee stocking produce, I pointed them out to her. She glanced over in their direction but made no move anywhere, not to point out yellow guidelines requesting our purchase limits. Nor did she reach for a phone to call management. I wondered if the couple might not be her parents or other acquaintance, since they obviously had mastered their game plan. After the man had briefly disappeared, I saw the woman gathering multiple bags of dried beans, etc. Then he joined her, donned in an unmistakable cap with the now-familiar saying, "Make America Great..." only a white cap with red letters! Yes, I did mention the couple's behavior to the kind cashier, who called someone over. That person heard what I shared and attempted to notify the store manager, a male, who never responded. Hmm, perhaps the older couple were HIS acquaintances, instead. The kind, considerate cashier apologized again and again. And I continued to reassure her that, as a retired professional with a Masters in Counseling from an R-1 Midwestern University, she had done EVERYTHING correctly. Sad, isn't it? The ONE person in the store who was being considerate and demonstrating a high level of professionalism and maturity was at the time the YOUNGEST PERSON IN THE STORE!

Oh, I may return to this store again, someday. They shall NOT see this face any time in the near...

Hello my name is Lenny and the past few times coming in and purchasing products I have been helped by by extremely young girl in her 20's named Carrie at the front register. She seems put off and she feels that she knows all the answers ( which in fact are completely wrong) about certain items that the customer is well aware of. She seems to know everything about nothing and when stating information on certain items her statements are completely false and misleading. Carrie needs to stop false advertising because not only do customers realize her misleading information but other customers listen in on false information. In addition I have noticed that she does the bare minimum possible to help older customers -- about 2 weeks ago I noticed a much older customer was being helped by Carrie at the register and needed boxes for the items and instead of offering assistance to grab the boxes for the customer, the customer literally grabbed the boxes and put the items in it. I watched in disbelief! In the service customer service industry it's not very professional or ethical....at the least try to help customers because that's what the employee is paid to do: to perform the job his/her job duties. I'm an older gentleman in my late 70's and I have noticed Carrier tends to this to older generational people. Most people I know who shop there often try to avoid her and have heard numerous complaints from Carrie.... so the word spreads around Sun City and how Carrie treats people especially the older generation. She literally picks and chooses who she wants to treat a certain way. Natural Grocers is a nationwide store and being a new business in Georgetown it would be wise to treat paying customers with some sort of dignity and respect at minimum. I hardly ever post any negative reviews about anyone but I have to post this in hopes that other customers notice and have future customers address/prevent this from...

We came into your store today with a long list of things we needed, ready and willing to spend our money. Not only did we have to go find someone to help us find what we needed, but all but one person we spoke to was clearly unhappy to be there. Zero tone, no smiles, no one was happy to help us find what we needed. At the end of this unsettling experience the girl at the check out was so rude and miserable. When our first card didn’t work- she repeatedly spoke out loud in front of the other customers “card error. Card error. “ which was not necessary as we could read the message on the card machine. Additionally we offered to step aside momentarily so she could help the next customer and she almost rolled her eyes and called for a manager over the intercom as tho this was an impossible ask. Altogether unimpressed with this experience especially considering we spent almost $200. I would recommend finding a different store, I...