Grants Pass Cellular - Cell Phone, Smartphone, and Tablet Repair Specialists — Attraction in Grants Pass

This is my story from the last few days:

I called Grants Pass Cellular over the weekend to ask if they could fix the speaker in my phone. Yes, this is possible; bring it in anytime and it'll only take a few hours. I brought the phone in Monday a little after 6 p.m. They repeated that it wouldn't take long and to come by anytime after noon the next day to pick up my phone. I told them, specifically, that I would be there between 6 and 7 p.m. I left work at 6 the next day and arrived at the shop at 6:45. Imagine my surprise at finding the door locked and the shop unmanned. As I sat in my car, trying to figure out why they might have closed at least 15 minutes early--especially when they knew a customer was supposed to be picking something up before closing--another unsuspecting customer pulled up. She, too, tried the door and was surprised to find it locked (who wouldn't be, when it's posted on that very door that they are open until 7). She was kind enough to look up their number and let me call them from their phone, which of course did no good, since nobody was inside to answer, but I was at least able to leave a message expressing my situation and irritation. The next morning (today), I drove all the way back into GP from Williams, costing me in both gas and over an hour in time, to pick up my phone. When I explained to the person at the desk--turns out it was the manager--who I was, why I was there, and that I had met a locked door during business hours the night before and subsequently left a message on their phone, he responded with, "Oh, yeah . . . What kind of phone do you have?" (Apparently, managing a local company with five-star reviews makes you feel so secure that you don't consider it important to apologize right away for causing a customer problems.) He disappeared into the back room, brought my phone back out, and informed me that the phone hadn't been fixed. As far as he could tell, the technician responsible for it hadn't even opened it up, much less replaced the speaker. So a problem that they assured me would take just a few hours to fix somehow wasn't done in an entire workday--and no, the contact number I left never received a call informing me of this. The manager didn't have much to say about the situation, other than that he wasn't aware of what was going on.

Needless to say, I will never return to GP Cellular for anything. As far as my experience goes, they don't abide by their business hours, they don't listen to when a customer intends to return to pick up their item, they don't even do the damn work, and they certainly don't prioritize setting a problem right or apologizing for costing someone a wasted...

Read the one star reviews first. My grandson took his item here that was working and not charging. After 3 months got it back not working at all. Took it back in and he worked on it again and still got it back even more broken. He refused a refund. Took it to another company who said it was now not repairable at all. I would not recommend going here but read the other 1 star reviews as well. Even though he takes down reviews he doesn’t like by calling and complaining they aren’t accurate. And it amazes me how he always blames the customers when he can’t fix it or breaks it. Per your response to my post, again you come up with some real nonsense to make it always someone else’s fault. He waited patiently for the parts to come in. He kept getting told a few more days once they arrived. Then his phone messages were ignored. He would show up during office hours and you were closed. The item was not dropped again passing blame for shoddy workmanship. He didn’t even use it as he was working for two days and didn’t even turn it on. The fan didn’t have an issue until you worked on it. I heard the conversation and you were the only person using vulgar language and calling him names because he asked for a receipt. Admit you just can’t fix everything and it takes you forever to get products back to customers. I was here when he called you for 3 months after you said it would be a one week repair. My grandson treats his electronics like gold. Your bad business manner and customer dissatisfaction will catch up and close your doors eventually when word gets out.

Edit to your response, no you’re wrong. It is me giving you the review, not my grandson. You don’t even know his name. It’s not Jonathan. That’s maybe why your work is sub par no attention to detail. You begged him to change the review when he pick it up. Yes it came on that was it. It never brought up screens or would not pair. All you showed him was it came on. It never worked. Quit...

I do not understand how this place has such good reviews… everyone I’ve been talking to recently has had issues. After getting my Samsung galaxy s22 ultra phone screen “repaired” here the phone wouldn’t work because it said that there were “non-authentic parts” used. After bringing it back in and asking about that, all that was said is that he used authentic parts, but Samsung flagged it because there was no Samsung sticker on the part he used? Made no sense. So after paying $385 for them to fix my screen with faulty parts, I had to pay Samsung another $320 to fix what gp cellular did not fix. I went in with the receipt and proof of payment to ask for a refund and was told it wasn’t possible due to them being a small business. So I paid twice to have the same problem fixed, for no reason. They also claimed they would try to help me get a refund from Samsung. I sent multiple emails and they just stopped responding. I would suggest to never go here, I’m out $700 because I decided to. 🤦🏼‍♀️ Such a shame as I always want to support local businesses but I will never go back and I will never tell anyone else to. On top of this, I understand parts take a while to arrive, but it was almost impossible to get ahold of them with their number available on google, and multiple times I would try to go in they would be closed with no explanation, and my voicemails were never returned I just had to keep going in hoping someone would be there. What a headache it was to work with...