American Airlines Customer Assistance — Attraction in Grapevine

I try never to post a bad review because I of all people definitely understand life is anything, but perfect....but after numerous attempts to allow American Airlines a chance to fix the situation & their lack of concern for their customers should be heard. Well, my experience started with a missed flight standing in their Special Services line for 3hrs to get my boarding pass for an international flight. Even then, the agent was very dismissive and only provided a card with a phone number and told to call and rebook flight.....needless to say an additional 400.00 had to be paid to get a new accommodating flight.....meanwhile lost revenue from missed work, reschedule days, and forfeited money on hotel at my destination....did I mention yeah I missed my original wedding date. Finally, the day comes for the rebooked flight and I'm at the airport 6hrs early so this doesn't happen again.....I think everything is going smoothly.....My 1st flight was to another local city and I be damned...Delayed.....which was going to cause me to miss my next connection in London.....the agent called ahead and reassured me there would be no problem as London has a time change and I would actually be arriving earlier....I decided to trust to lie i was being told and said ok....boarded next flight to London. Once we arrived, we were on the runway 30 to 40 minutes before being able to get off the plan. As I'm heading to customs to catch my next connecting flight i was stopped at customs and told to report to the American Airlines desk....wait in this line to be switched over to British Airways (sister partner airline). Yet another dismissive agent....Ma'am, I'm sorry you don't have enough time for the connecting flight. You will be booked on Air Morroco......I'm like, what???? Why??? I'm trying my best not to cry, scream, & blow a gasket in a foreign country and be banned permanently. I'm just trying to understand my next steps. I tried to ask about my luggage and was only told they would handle it. When trying to ask where to find this unknown airline that was also headed to another destination (Casablanca Morocco), I was unfamiliar with only to hopefully get to my destination. My heart was fluttering, but what could I do except ask God to watch over me. I asked multiple airport staff how to find the gate for this Air Morroco, but it was if no one understood a word i was saying. I finally found a transit officer who was able to take me to an information desk. Apparently, at LHR, gates are released 1 hour before boarding no information beforehand. I decided to wait in the very middle (6 hour layover until flight), so once the gate is posted, i would at least be in the middle to reach my gate and board on time. Finally, boarding got to Casablanca Morocco and tried to follow the signs as much as I could to get to my final connection. I think things are finally going ok as I've boarded my flight. Only 1 hour into this flight, another passenger starts going crazy and freaking out saying someone stole his passport and he was getting off the plane right then ... we are literally 10,000 or more feet in the air! That goodness, the gentleman sitting next to me, was calm and was like, "Don't worry, and keep talking to me about his trip and the surprise party they had for his sister. The airline attendants kept turning the lights on and off and surrounding the hysterical passenger because he only got louder and more demanding to exit the plane and we were only 2 hours at best on a 4 hour flight. Finally landed, and the passenger was escorted off in handcuffs....Here I am finally a day later than expected & think things are finally ok......Nope.....I have no luggage! Another 3 hours at the airport waiting to see if it shows up, find the baggage manager, and file a lost luggage claim. I reached out to AA, and the 1st agent fed me a gourmet meal of BS of what was supposed to happen, but i 1st had to obtain that report number from my destination airport. So listening to her instructions, I gathered everything. It's been 30 days with no...

Flight DPADHW- I have been traveling with American Airlines since 2008 I joined the military. It was my favorite Airline, but lately, I have seen several things that could be improved with service. I am also an AAdvantage Member. The first problem that occurred was on my wish list for London, a place that I have never visited and is on my wish list. My flight to London got bumped and redirected to Chicago without my knowledge. It all started with delays from where I was supposed to begin boarding at around 6:15 PM, with a stopover in London being delayed, changed, and canceled because of an" issue with the plane," these conditions on 10/02/24. This allowed me to get on the plane for an extended period, and later, I heard an announcement stating that the aircraft would return to the gate, where I would have to exit the plane. I had to wait in line to get my ticket reissued, booting me off my paid flight to London and then Greece, which the standby person was allowed to book on this flight that left with my bag on the 3rd of the following day to London. Customer service booked me on a flight without my knowledge, and when I called about the change, I asked the agent at the gate about the security of my bag and being separated from me. I was told my bag would be taken off the plane and put on this plane to Chicago, which I knew wasn't the case. The staff @ Gate 27 showed no caring or compassion. She was impatient and rude, directing customers to call AA. I was then put on flight AA328, which will now arrive in Athens on the 4th of Oct at 6:55, which caused me to lose a day paid for a room check-in, and three days of luggage that my air Tag showed was sitting in London airport without me. The only good thing that came out of my deep disappointment was a flight attendant named Mrs. Linksy, who eased my pain by escorting me to the person who helped me file my lost bag claim, which I met at the gate to complete my claim that Mrs. Linksy started for me. Mrs. Linksy, you are the best! Now, coming back, I had a slight problem again with the plane delays, which allowed me to catch an earlier flight home, but once I arrived back in the States, I had to go through customs and reboard another plane as if I was leaving from Chicago airport for the first time which was very frustrating. I get on this flight from Chicago to Dallas, and when I land, pick up my bag, and to my surprise, one of the roller legs is broken. This caused me to spend more time at the airport trying to file a claim. To top it off, I had to pay for a room at the airport because of mishaps caused by overbooking or plane problems that had to be fixed because it took off without me being on board, and it arrived on the 3rd.

Claims-lost Bumped Flight-London to Athens Lost bag Lost a day of a room cost- paid for room in the airport Lost a day of my...

I am at a loss of words. While a weather condition caused many delays and then cancellations on 8/28 and the logistics nightmare is understood, the total lack of coordination within the airport by AA cs ground teams is unspeakable. Updates to passengers were slow, cancellations were so slow it was chaos and too late to enable passengers to make other accommodations. Passengers were in a 2-4hr line to get help. While I managed to rebook via online chat agent for a flight 3 days later, my checked bag was not as lucky. Standing in a 2nd line for another 2.5 hrs to ask them to please re-associate my luggage tag with my new flight (as I was urged to do 3 times by the AA booking agent and communications). The extremely frustrated cs rep told me I can NOT get my bag (ok...it's SOMEWHERE in a huge luggage system...I get it) and it will go to the original destination on the next flight (which would be a few hours later). A flight I would not be able to be on. Online check in is only available 24hrs pre-flight (2 days away for me), the self check-in kiosk is closed (as it is 2am at this point). I am 2 hrs from the airport and am expected to stay at airport for 4 more hrs until check-in opens? Or drive 2 hrs each way JUST so I can check in to my flight 2 days early so my bag tag could be updated? That makes zero sense. At this point my luggage is indeed on an early flight to my original destination and no one there will have a clue why I have not picked up my bag and the bag tag will not reflect my new flight information. AA has no method for me to advise that AA airport ground team of my extremely late arrival....if they attempt to deliver it to my destination address, I won't be there to accept it. So now I'm spending another 1+ hrs trying to find someone who can at least slap a note on my luggage that I will arrive in 2 days to pick it up. I have been on hold for 45min to the first number, to be told I have the wrong dept and they need to transfer me. I am now on hold in yet again a 2nd hold line (estate 50min). There are sooo many opportunities to prevent this along the way. Weather happens...but why does this airport ground team simply have so little preparation???? This is an AA hub...and the baggage handling has continuously been simply atrocious. If I did not have items that can't travel via carry on, I would avoid checking bags to/from this specific airport location at all costs. It's just not working even on a good and normal day...and weather happens often and regularly. Automated chat (though I'm an avid fan/user) does NOT fill this...