Best Buy — Attraction in Greenfield

Updated Rating: Best Buy Puts Customers First!

As a loyal and consistent Best Buy customer, I have recently experienced some frustrations that made me question whether I should recommend the store to others. However, I am pleased to share that Best Buy has redeemed itself and proven that they value their customers.

Initially, I had encountered numerous issues with a Lenovo Laptop I purchased about a year ago. The device came with missing drivers, which led to me having to return it for a replacement. Unfortunately, the second laptop also had its share of problems, including driver issues and a defective motherboard. Despite repairs by Geek Squad, the camera and microphone continued to malfunction.

Throughout this ordeal, I expressed my frustration with the constant repairs, especially as a full-time student who heavily relies on the laptop. I inquired about the possibility of trading the device for a similar one to avoid further issues. While the technical support and Geek Squad employees seemed open to the idea, the store manager initially declined my request, which left me feeling disheartened.

However, I am happy to report that Best Buy rectified the situation. They ultimately allowed me to exchange the laptop at a fair value for a brand new one, rather than a refurbished unit even. This decision demonstrated their willingness to prioritize customer satisfaction and understand the unique circumstances surrounding my warranty and the persistent hardware issues.

I genuinely appreciate Best Buy for going above and beyond to address my concerns and finding a satisfactory resolution. While I understand that there are policies and rules in place for returns and exchanges, their flexibility in this case has left a positive impression on me.

Taking into account their commitment to putting the customer first, I am updating my rating for Best Buy. Their dedication to rectifying the situation and ensuring I am satisfied with my purchase is commendable. I will continue to be a loyal customer and confidently recommend Best Buy to my peers at work and school.

Thank you, Best Buy, for valuing your customers and providing an improved experience that reinstates my trust...

Shopping at this Best Buy for a dryer is the worst shopping experience I've ever had. I was helping my parents purchase a dryer and have been a Total Tech member at Best Buy for several years. I wanted to make my parents life a little easier by replacing the broken dryer, and felt my membership benefits would make Best Buy the right place to go for a new dryer. I was very wrong.

Our dryer arrived dented and the delivery team had agreed that it was not in good shape. They also found that the vent that Best Buy recommended to us for the installation was too small and would not fit our dryer. The delivery team told us we would be fully refunded for the vent, that they would share photos with Best Buy of the damaged dryer, and that we should contact Best Buy support about options for the damaged dryer. I contacted support on the delivery date and was told because the delivery just happened their system wasn't updated so I should contact Best Buy again after 24 hours have passed since delivery.

I did just that and contacted Best Buy and was told our only options were a partial refund of $25 for the vent with nothing to address the damaged dryer or to return everything for what we were told would be a full refund. The delivery team hauled away our old dryer so we were hoping for some sort of resolution that would allow us to keep our dryer, but to only receive $25 for the vent and receive no support for our damaged dryer is unacceptable. So we opted for the full refund. The agent told us only after authorizing the refund and return that it would not be a full refund and we would be charged for both delivery and haul away, meaning we would still be out roughly $100. So Best Buy is leaving us with no dryer and taking $100 without providing any support or resolution for us.

I went here believing that we would have a great dryer and that I could help my family. This entire situation has added additional stress on my family, especially since I was trying to help my parents during a difficult time since my grandmother just died. This was a horrible experience and I do not recommend going...

I've never seen a business cold heartedly rip off an impaired person like they did with a family member of ours recently. In past years, she had been through horrible times, culminating with strokes. She lived independently with social services and family support. I normally help my sister-in-law with larger transactions, but I was out of town when her TV died. She had her friend take her to Best Buy to replace the TV. Her impairment is plain to see, and Best Buy used her impairment in order to really take advantage of her by over-charging a huge amount for a television. They sold her a 55” samsung TV with charges so inflated she was out over $2,308. This was WITHOUT delivery! Hooking it up would have put her total over $2,608! Somehow she held her ground in declining that. She didn't even have enough money to pay for it, they had to use her boyfriend's debit card to come up with enough money (also impaired). When I got back to town almost a week later she and I went to return the TV. That process went fine. When the cashier asked why we returning it (unopened), I told her she was severely over charged. The clerk looked at the receipt to see the cost of this 55” TV and gave out a small gasp and incredulous chuckle when she seen the thousands spent. We got our refund and turned right around and went back to the TVs and bought a very good model (third tier up) and walked out with tax and all paid with $750. I never would have bought it at Best Buy after their immoral cruel behavior, but my sister-in-law was already pretty upset and this needed to end sooner than later. Best Buy will take advantage of the most impaired and needed. Clearly the sales person was all in, but also clearly this is an entirely acceptable way to treat people, probably even encouraged and rewarded by management. I will never ever put a foot in a Best Buy store again and I encourage the same...