Menards — Attraction in Greenwood

I normally love shopping at this Menards. They normally have all the items I am looking for but things have changed recently. I spend a great deal of money monthly at this store. However, more and more often they are out of stock on regular items. Twice in the last month, I bought an item off the shelf and it was broken and repackaged and placed back on the shelf as new. I am used to items being in short supply due to the COVID excuse, not just here but at a variety of stores. However, here it has been items they have in store just not stocked. Furthermore, I went into this store shortly before they closed. The store was almost empty. I am in a county that has no mask mandate. I was on an aisle alone. No person in sight. The manager, Patrick, came from aisles away to confront me about not wearing my mask correctly. His exact words, “I need to put my mask on correctly so I do not endanger the lives of his employees.” I reiterate, there was no person within eyesight except for the manager that hurried toward me. I complied with his request until I was alone again. Patrick followed me and told me to leave his store and they do not want my business. As I was leaving the store, I stopped by the service desk and was treated very disrespectfully by the front end manager named Kenny. I spent thousand at Menards every month. Due to this stores disrespect and manner of their stores policies, I will oblige their request and take my business elsewhere. That very night I went to Lowe’s and spent over $2000. I am not frustrated with their store policy but rather with their manner of enforcement. I will take all my future business to a different store. I will only use Menards as a last resort but never this...

Have never been so disappointed to shop with a company. Ordered 3 bathtubs and 3 vanities in January. Without any follow up and communication we went to pickup in March as planned. That’s when we learn that a vanity had been back ordered. Our biggest problem then was that there was no communication. Steve, the GM, couldn’t care less that his team didn’t do their job. Offered an insulting $20 in store credit after ~$4K was spent with his store.

I call in May to ensure the vanity has arrived as expected. I was told the vanity was cancelled. Thankfully the AGM (I wish I could remember her name) did a phenomenal job getting ALL details without any prompting and providing incredible communication along the way.

We picked up the vanity last weekend. Only to unpack today and see the top didn’t come with it. Clearly deceiving, confusing at best, marketing. Saying the faucet and accessories are not included but highlighting the top. Only an associate would know there’s a separate tag to order the top and that it wasn’t included with the vanity.

When I called about this, I worked with Steve unfortunately. Who put all the blame on me. Not the associate who I showed the display too saying I wanted this in 30.5”, not taking ownership of his store and providing “value to his customers” as Menards advertises. Even goes as far as to hang up on me.

Honestly, Menards should be ASHAMED to call him a GM. Do yourselves a favor and promote the AGM who cares about your customers and offers empathy. Steve is about the bottom dollar, doesn’t know how to diffuse a situation, and has zero regards for his customers. I will not offer anymore of my money to this store and cannot recommend ANY customer ever do so. Appalling...

I am a landlord and, over the past 50 years, I have spent TONS of time and money in this store, but never again.

I rented a carpet cleaner from them, used it, carefully cleaned it and returned it the next day. Tyler, who had rented it the previous day had warned me about the $20 “cleaning fee” so I carefully cleaned the machine before returning it - only to have Tyler tell me that I had to pay the $20 fee because it wasn’t clean enough. I took it home, cleaned it some more - using dish detergent this time - and returned it to the store again (my third trip in two days) and, this time Rachel was behind the counter. She also told me I’d need to pay the $20 cleaning fee. When I said “Show me the dirt” she pointed to a 1/2”piece of string on the floor next to the machine. This time, I took the machine back to my truck and just sat there for 5 minutes, brought the machine back into the store and Rachel did her re-inspection, but said nothing to me. When I asked her for her decision, she curtly said it was still “a little dirty” but she reluctantly let me go without paying the extra $20. I have to wonder how many other people have paid the phony fee rather than argue and how much this store collects in so called “cleaning fees.”

If you think the machine was spotless when I rented it, you would be wrong. It was “reasonably” clean - but not nearly as clean it was when I returned it. I wish h I had taken “before” and “after” photos to protect myself.

After this experience, I will NEVER shop at this store again. I am fortunate to have much better options with Home Depot and Lowe’s stores...