LA Fitness — Attraction in Gresham

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!! I am new to the Gresham area and I was stoked when I received a 7 day free pass to L.A. fitness because I've always been curious to see what the inside of their gym is like since its in a nice building and I had heard it had recently been remodeled. When going in to redeem the 7 day pass, right I walked in the awkward girl at the counter told me to wait and about 5 mins of awkward silence later I was greeted by a sales rep who took me to his desk. He began asking me questions about my current goals and work out routine as his "manager" was standing behind him, and never introduced himself, so that was very awkward as well. (I put manager in quotes because this guy was very rude, awkward, unprofessional and he was working the night shift so he most likely was not the head honcho.) After the interrogation the sales rep began asking when I was going to open my membership AFTER I had already explained to him I don't have the money for their $149 initiation fee that day and I already have a membership at crunch I already paid for the month, but he still continued to pressure me on setting an appointment. I reluctantly set a time later in the week because I had already been there and hour and I just wanted to work out already. After setting the app, the sales rep (I think his name was Jayce) told me I couldn't use the 7 day pass. After going home dissapointed I explained what had happened to my boyfriend who had received the same 7 day past and had already worked out there 2 days with it with no one pressuring him to open a membership, he said he would go in with me to make sure we can get use of the free passes. When we went in the following day, it was the same awkward girl at the counter and the manager was standing behind her. Again, he never even smiled or said hi to me even though he obviously remembered me from the previous day. 5-6 mins of awkward silence later the same sales kid came and asked me why I was there since we had an appointment later in the week. I explained to him I wanted to use my 7 day pass still. He then took my bf and I over to his desk and I asked him why my bf was able to get his pass taken care of in less than 10mins with no problems with another rep and he had already wasted and hour of my time. Jayce then apologized and said that he was only saying what his boss wanted to hear since he was standing behind him expecting him to make a sale off of me. Anyways, once he began entering my bf's and mine info he noticed there was an error made on my bf's profile and he wasnt able to fix it. I then asked to speak with his manager. The rep went to grab his manager who was only about 20ft away BSing with a fellow team member for about 30 mins before coming over to help us with our issue. When the manager had finally come over to help us not only did he never introduce himself, he didn't even know where he would sit or how to pull our names up on the computer by looking at our IDs. He literally asked us our names and info when he had our IDs in his hands. after expressing our concerns about the wait time and not being able to use the 7 day passes without being drilled for a membership, the manager then pulled up a calculator to tell us how much it would cost if he allowed us to work out there for 1 days without a membership. I asked him why would they produce the free passes if they were not willing to honor them and the only explanation he was able to provide was that "the pass is just a piece of paper". Keep in mind nowhere on that pass does it say you're required to open a membership with them before you can use the 7 day pass, which kind of defeats the purpose of a "7 days free" right? Anyways after going back and forth with the manager for 30+ mins and getting nowhere I told him that if he was wanting to expand his business he should treat his customers like people and not dollar signs. I also asked him for his name so I could escalate the issue and he refused to provide his business card or even say his name. Nothing...

I am actually rating this to include the kids club experience as well as the gym, so please be aware of that when viewing my 3 stars. I joined this gym for almost a week and tried to get my two kids 1.5 and 4 years old to attend the kids club three times. All three times my youngest daughter cried and cried for me.

After the first time, I realized that the attendants are not really engaging with the kids. They never greeted my kids individually or leaned down to say hello. It was always a very stand-offish interaction. I stood back and watched from the window the second time and noticed that they are simply monitering them. It's not a very inviting situation for kids under about the age of 3 or 4. Anyhow, I had to cancel my membership after the third attempt, where I brought my daughters in super early so as they'd have more one-on-one opportunity with the attendants. It didn't go well once I realized they were not going to make an effort to play with my youngest in order to make her feel comfortable/ engaged or even distracted so I could walk away without her crying. There was zero effort to do this each time. So anyhow, I was never able to complete a full workout during my three visits and we luckily were able to cancel for a full refund since it was within the trial window.

The gym itself was great from what I could tell. Doesn't offer many classes, but the onsite amenities are clean and up to date. The other employees, including the woman who I spoke with for the refund were wonderful. It's a bummer that the kids club isn't set up a bit better for moms of young children. I was really looking...

I've been to a handful of locations around the country, and this location by far is the worst! I'm giving it 2 stars, because the equipment and set-up of the facility is great. The employees, however, are not. I'm never greeted when I walk in the door, even if they're not helping others, the trainer I worked out with wasn't knowledgeable about anything, but what got me to write this review is how the trainer coordinator treated me. I don't use my sessions since moving to this area (hence bad trainer), so tried canceling my plan to cut back on unnecessary costs. She was extremely rude the second I walked up, and was talking down to me. At one point, she even said "if you're really in dire need of 35 dollars, than I guess this is what we can do for you". I've never been treated the way she treated me! Major attitude the whole time! Luckily, I will be moving away, so won't have to continue going to this location much longer! If it wasn't for that, I'd cancel my membership all together! I'm very disappointed with their attitudes here. I've been a member of LA Fitness for over 4 years now, and have never had a negative experience until going to this location. Unfortunately, this is the only one near me, so would never return if I had a different option! And I didn't want to judge based off of a couple rude employees, but have been going to this club since November, and I can honestly say there has only been 1 friendly employee here. So...