The Edge Fitness Clubs — Attraction in Hamden

Although i do enjoy the convinience of the gym, theres a few things that i dislike about the facility. The floors arent supervised as they should, so members are not very carefull with the equipment slamming the weights, not putting them back as they should, takeing them else where on the floor making it hard to find a matching dumbell or take multiple dumbells at once not allowing other paying members to use them. Also, when the equipment breaks it takes over a month to get it repaired, ive reported several pieces of defective equipment and either it goes ignored or takes long to fix. I understand parts need to be ordered but logic would tell you that when you run this type of buisiness, you should have spare parts in waiting for this reason. Ive noticed the equipment isnt checked as it should so ive also experienced loose belts on the treadmills or machines that dont function. This is a very busy facility i would like to see it run more smoothly. Unfortunately I went on the edge cares@edgefitness.com and couldn't find the results I was looking for, which was to reach out to the owners in private. I believe in giving every opportunity to a place I enjoy going to so they can have the chance to address my concerns. Can someone send me a phone number I can reach out directly to. This is a revision to my last review on the edge fitness in Hamden. The gym has undergone a terrific remodeling making it more spacious. The only draw backs i can see are as follows way to many squat racks, not enough leg curl machines, 15lb. Dumbells are scarce only one set of dumbells. I have reported broken equipment that has yet to be repaired in a timely manne. Members will remove signs ofrom the damaged equipment and try and use it any way. But the new staff is much better trained with one exception. I brought in a potential member who was planning on signing up. Although i didnt have the correct membership to bring a guest, he was turned away. So there goes a new member. I saked the staff if they would grant him a one day pass and they tried to charge me 25 dollars to do so they were not even willing to consider the situation. F for...

GOTO PLANET FITNESS. I joined this gym intending to work with a personal trainer. I meet with Louis Rodriguez, the person in charge of the personal training department, and signed up. I had told him I wouldn’t be able to start for another 6 weeks so we scheduled my first 2 appointments and decided we would do the rest when we got closer to that actual beginning of the personal training. Unfortunately, when I got home, I read further through the contact and realized there were things in it that Louis never disclosed to me. There was a fee of $50/month he never mentioned and with the way he set it up I would have paid $320 before I even had my first personal training appointment, Furthermore, when giving me a tour I asked him if the gym has a NuStep machine. He said yes and motioned to the area behind us in the back. Unfortunately, no such machine existed there. The contract stated that I could cancel within the first 2 days if I sent an email to a certain address. So, I sent an email to said address, showed it to Louis and he said I would get a check in the mail for my refund. Of course, said check never arrived. I stopped by the gym multiple times and either he wasn’t their or was busy. I had to call multiple times because he was never available and apparently has no email address or voicemail. If sending an email to the gyms main email address on their site was no help. In the end I would avoid this gym or at least their personal training department. Lous Rodriguez will knowingly lie right to your face and will make it difficult to get in contact with him. Of course, if you’re signing up & giving them money for a service it will be completely the opposite. I was signed up for training sessions among other things that I never signed up for myself. I also received multiple spam emails and calls from them. Just go to Planet Fitness. Everything there is much more straight forward and honest when it comes to signing...

I am a college student with essentially a week left on winter break. I was considering a membership for when I get back for summer break, so I got the 7-day pass that they advertise of the website. I drove to this location and was told they don't give "freebie" 7-days passes out to college students. I understand the premise of such a restriction; however, the website and subsequent emails I received omitted this fact. If I had known about this earlier, I wouldn't have gone out of my way to get a "7-day pass" and drive to this location. While I know it is up to each location's discretion, I would of liked to have known/have it listed somewhere on the website or emails about this restriction instead of having to go directly to the club to find this out. The associate at the desk was cordial and walked me through the different membership plans. Yet describing the 7-day pass as a "freebie" did not come across well. The pass is meant to give potential customers a trial run of the Edge before they pay a significant amount of money for a membership. Calling it a "freebie" insinuates that people (in this case me) are using it to their advantage. I am sure the associate did not mean that when using the term, but that is how I interpreted it in the moment. It did not sit well with me as that was not my intention. For people who submit their information for a 7-day pass, I would advise you to call your location first and confirm you meet the requirements to utilize a 7-day pass. Other than that the interaction...