I write this review with conflicted emotions. The Town's Inn was a very sweet place, with very sweet employees, and a good selection of amenities. One of the manager's there was extremely friendly and personable and she made the bad parts of our trip seem just a little better. Even the housekeeper was very nice and talkative and gave us nice recommendations on where to go and places to eat.

There was a self service kitchen in the cafe area where the guests were allowed to make full use of the stoves, cookware, and all kitchen appliances free of charge. There were small groceries available for those who wanted to pay.

That being said, just as there were good parts, there were equally as bad parts. Our experience was a bit disorganized and we weren't sure who to blame it on. We had been trying to communicate with the owner that we would likely need an early check in, which she claimed she could accommodate, and yet, by the time we got there, we had to leave our bags in the room while we walked around because housekeeping hadn't finished with the room.

We also tried to take advantage of the shuttle service. While the prices varied from who we talked to, we agreed on a price and were driven to Shepherdstown (a 20-ish minute drive) to enjoy the sights and see a play we had bought tickets to. We had agreed with the owner that we would be picked up promptly at 9:30 (our play was meant to let out at 9), and that we would owe her $37. That was fine.

Our play ended early and we didn't want to bother her to pick us up early, so we hung around campus until 9:30. It was dark by then and we still didn't see her come around 9:40. Since it was a bigger campus, we figured maybe she was lost so we did a lap of the theatre and surrounding buildings and parking lots to try and find her. She was nowhere to be found. My sister, who had a phone number for her, called her twice and she didn't pick up. At this point, we were very worried considering we were in a state we had never been in with no way of getting back to our hotel (4 hour walk away). The campus was empty. We considered calling the police. Around 9:55 we finally got a hold of her, by which time she informed us that she had completely forgotten she was meant to pick us up.

Usually I can understand being forgetful. She had a lot going on (which she made sure to inform us), and was a very busy woman; comes with running a business, I suppose. But we weren't picked up until 10:30, and were extremely upset. She didn't charge us for the ride, which is why I'm giving her the benefit of the doubt, but unfortunately it didn't lessen our dissatisfaction of the entire experience.

I try to give good reviews for small businesses,, and I know how hard Karan works to make the Inn a great place to stay, but I had to make this known because if I had stayed somewhere like the Hilton or Comfort Inn, I'm sure I'd feel more comfortable making a bigger deal about it. I don't feel comfortable requesting compensation from smaller places, but in this case, I probably would have if I had to do it again.

This Inn is very cute, and if I were a regular hiker, I would likely come back, but given the circumstances and the series of unfortunate events my sister and I experienced at the Inn, I, regrettably, will not be returning.