Took the staff at least 15 minutes to even take my order with only one other customer in line. The prices were astronomical, at $13 for a burger and some fries, but I expected that from a restaurant at a Historical Sight. After I finally placed my order, the staff took another person's order before even putting my burger on the skillet and fries in the frier. This normally wouldn't be an issue, but again, the order taking process was incredibly slow so it added about 8 minutes between me placing my order and my food being begun to be prepared.

All that would be forgiveable, but here's the kicker- the staff member working the grill went to take another set of orders, all who paid in cash. She handles several cash transactions, made change, and then immediately went back to the grill, and stuck her hand right into the bag of frozen fries to put more in the grill! As someone who has been in good service for 15 years, you DO NOT do this. Cash is the dirtiest thing we come into contact with, and it is absolutely vile to CHARGE customers for filthy food.

I asked for a refund. She asked why, and I informed her I would not be eating food when she had not washed her hands. She muttered under her breath about "I did wash my hands", when I CLEARLY watched her walk from the register to the frier. As if I'm blind. As she was processing my refund, she told me there was a hand washing sink directly next to her, implying that she had washed her hands. Here's the thing - hand washing sinks only work when you USE THEM. Walking past them does not, in fact, cleanse your hands.

I've come here many times over the years when I visit harpers ferry, but I will never come to this business again. If this is their norm, they should be shut down because they will eventually make someone incredibly sick.