24 Hour Fitness — Attraction in Hayward

New post Well I’m removing stars cause they lack complete an utter custom service knowledge. August of last year we asked about freezing our accounts. Because we would be out of the area for a while. The front desk said to come in so we did. They said they would freeze it till December. If we wanted to keep our account going we would just need to call an reactive it free of charge. If we didn’t it would cancel itself. So we let it cancel itself....bulls@?! They continue to charge us for months. It took weeks to get a refund for some of it. Now they claim we only wanted to cancel one. Why would we only cancel one if we both moved away!!!!!!! We called corporate an it’s based out of Mexico! They basically said there’s nothing we can do. We will never go back to a 24hr gym again. We called are bank an reported the charges as we canceled this back in Dec an they continue to charge us. This location told us other wise. This location set us up for failure this location lacks basic understanding. This location failed us.

Old post -I’m giving it a 3. Staff have always been nice and to a degree helpful. When I mean to a degree as in they are quick to help but do not always have the skills or training to deliver the right answers. I will blame management on this and not the staff. Nor should Managment take it out on the staff. You are only as good as the team you lead and support.

My biggest issue is the damn humidity. For all that is good in the world. Turn on the A/C, put in better fans, open a window, dooooooo something. There is no fresh/cold air. I have w/o at various times. Every time it’s stuff and gross. I literally only go here cause it’s close by.

I don’t mind the broken weights. What I do mind is the squeaky machines that people use. All I can hear is the machine as they run or use the elliptical. What ever one is broke. It’s annoying.

They also really need to put more of those black matts down in the locker rooms. Ive slipped and I’ve seen other slip. There not hard to pick up every two weeks an clean. I see the cleaning lady working hardcore, but some people just leave messes for everyone else to deal with.

An I know this can’t be changed but...nothing is more uncomfortable then all the old guys or men who just sit outside the steam room/sauna an just watch people swim (cough women) and walk to get into the hot tube. I’ve had guys playing a game an I’ve been hit in the head with their water bottles. Staff needs to kind of walk in here ever so often to make sure swimmers are safe.

Overall not a bad gym. I’ve seen worse, but this place could offer more if they would just...

It's ok, I only hope they would upgrade their cardio machines like the other 24hr fitness centers, don't know how it works but alot of monthly fees get paid for some outdated equipment for a 3-5 of their treadmills/stair masters buttons dont work, and treadmills wont raise up/down or stuck in that position, but mostly their treadmills, maybe they should invest in some new updated equipment, just say'n, but overall the place is ok and adequate. Update 6/8/25, the wet area continues to closed off, I would it has been a few months and there's no update posted on when it's supposed to reopen and now one of the men's toilet has been blocked off for a good 2-3 weeks, 1-2 sinks don't work, talk about this place falling apart. This is most likely the reason why people go to other 24hrs fitness, bathroom continues to be unclean and a mess, make you wonder where our monthly dues are going, doesn't look like back into the facility to make it better, it would be nice if they posted an update on the door on when the issues will be fixed, just say'n. Updated 8/15 it looks like the cleaning is picking up as they have a person cleaning now and keeping the men's bathroom clean.amd sanitary and the pool area (wet area) is going to finally be open after a couple of months in a week or so per the notice on the door, I will raise it a star rating to 2...

Justine is currently working front desk most days of the week and is working her way to being a full time trainer there. She is always helpful and strives to keep the gym clean and well maintained. I have also had the pleasure of working with her prior to 24 as a personal trainer and give my review of her expertise below. Trainer Review- Working with Justine has been such a grounding and uplifting experience. She’s incredibly smart and communicates in a way that makes everything feel doable and clear—even when it’s challenging.

What I really appreciate is how much she genuinely cares. She’s not just focused on results; she’s all about the journey and helping you grow in every way—not just physically, but mentally and even spiritually. It’s never just about the workout—it’s about how you're feeling, where you're at, and where you want to go.

I’ve felt more connected to myself and my goals since working with her. She creates a space that’s encouraging, real, and totally judgment-free. Justine’s the kind of trainer who stays with you long after the session ends—in...