W. Kodak Jewelers — Attraction in Hoboken

Brought in a Swarovski ring to be sized down. Despite telling the salesman that it was 14k gold, he brought it to one of his colleagues who immediately dismissed it after seeing the Swarovski engraving. The salesperson then very confidently told me I was mistaken and that this ring was gold-plated (pretty embarrassing in front of my fiancé). They sent me elsewhere saying they couldn't help me.

I emailed Swarovski who confirmed that the ring is indeed made purely from 14k gold and that the jeweler must be confused as many Swarovski products are gold-plated, but not their diamond rings.

I called back to W. Kodak and talked to the gentleman I originally spoke with letting him know I received confirmation from Swarovski on the metal type. He still didn't believe me, speaking to me in a condescending way on the phone, saying that the ring would have an engraving on it if it was 14k. He made me feel small, and never once apologized for dismissing me so quickly and admitting to making a judgement mistake on his part.

I know that ring re-sizing is not their main profit center, and so perhaps I am not a big customer, however overall this has left a bad taste in my mouth for returning or recommending.

I do hope that they will use this feedback as a learning experience to do a little research (or help the customer do a little research) as opposed to letting pride...

I was out and about on a Saturday afternoon and decided to check out W. Kodak jewelry store with the possibility of getting a new everyday Grand Seiko watch to replace my old Omega. I was greeted by Laura, and was impressed by the welcoming atmosphere. Nice selections of high horology brands, and counter full of watches available to purchase were my initial thought.

Laura was very friendly and personable, and from the get go I noticed that she’s wearing the Black Bay 58 Black/gilt with a Jubilee style bracelet, it was from that moment I knew she’d be perfect rep that I can trust with all the watch nerds nitty-gritty.

I started picking out a several watches from Grand Seiko to try on, and Laura answered every question with grace and confidence. During the painstaking process, she showed not one bit of impatience, never did she rush me to make any decision nor did she roll out any fake compliment. She knew my wrist size/style, and made many pertinent recommendations. I was moved by both the quality of the Grand Seiko and her professionalism. Done deal it is.

Better yet, thanks to Jeremy, I was able to walk out of the store with quite a few extra goodies like a hat, a travel pouch, a shirt, and a notebook. Needless to say I will be back for my future horology needs. Thank you Laura and Jeremy for such...

I’ve been shopping at W. Kodak Jewelers for a few years, I’ve bought multiple watches from this store. Jeremy is my main guy, but any time I have walked into this store, I am greeted with the friendliest staff. I’ve walked in when it was really busy, and I get the same greeting. You could tell the people who work there really enjoy what they do. I post this because it’s such a pleasant exception to the rule of what I see at a lot of stores these days. People tend to love to complain, when I see people go above and beyond, I like to compliment and let them know to please keep up the great work. The high level of service is really appreciated.

This store has an excellent selection of watches and brands. They know their products, are great at answering questions, are patient when I’m indecisive, and just an overall fantastic buying experience. From the first purchase Jeremy has shown appreciation for the business, and as I continue to shop there always appreciates the loyalty. I would recommend this shop to anybody.

Also want to compliment the store renovations. The bar is classy, and the sitting...